Angela Medina
General Manager
Wake Forest,NC
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
General Manager
Wingstop
Raleigh, NC
02.2023 - 06.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
Wingstop
Raleigh, NC
02.2022 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Package Handler
UPS
Raleigh, NC
11.2021 - 01.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Stored and secured packages in designated areas to prevent damage and theft.
Assistant Manager
Wingstop
Lakewood, CO
08.2019 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Shift Leader
Wingstop
Lakewood, CO
02.2019 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
Line Cook
Wingstop
Lakewood, CO
08.2018 - 02.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
House Cleaner
Home Cleaning Centers Of America
Lakewood, CO
06.2018 - 08.2018
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Education
Some High School -
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Certification
Servsafe Certified
Timeline
Servsafe Certified
12-2025
General Manager - Wingstop
02.2023 - 06.2024
Assistant Manager - Wingstop
02.2022 - 02.2023
Package Handler - UPS
11.2021 - 01.2022
Assistant Manager - Wingstop
08.2019 - 12.2020
Shift Leader - Wingstop
02.2019 - 08.2019
Line Cook - Wingstop
08.2018 - 02.2019
House Cleaner - Home Cleaning Centers Of America
06.2018 - 08.2018
New America School - Some High School ,