Berenice Marlen Gonzalez
Garland
Summary
Detail-oriented and organized professional with strong experience in front-desk administration, document management, and staff training. Proven track record of delivering high-quality customer service, managing physical and digital filing systems, and utilizing Microsoft Word to support office logistics. Adept at coaching new hires, multitasking in high-pressure environments, and maintaining the utmost discretion and professionalism.
Overview
9
9
years of professional experience
Work History
Barista/Barista Trainer
Starbucks
Royse City
2016.07 - 2025.07
- Employee Training: Selected to train, onboard, and mentor new employees; taught customer service standards, efficient workflows, and company policies.
- Customer Service Excellence: Delivered high-quality service in a fast-paced environment, resolving customer inquiries and maintaining a welcoming atmosphere.
- Workflow Administration: Managed multiple daily operational tasks, optimizing store efficiency and team communication.
Assistant to Executive Assistant
Zubi
2021.01 - 2023.10
- Administrative Support: Provided critical clerical support to the Executive Assistant, managing high-level communications and daily office logistics.
- Documentation Handling: Utilized Microsoft Word and office tools to draft correspondence, organize files, and maintain accurate event paperwork.
- Logistics Coordination: Managed schedules, tracked task completion, and ensured time-sensitive event equipment and materials were successfully cataloged and transported.
Receptionist
New Life Church
Garland
2017.05 - 2017.08
- Office Administration: Managed the front desk, answered multi-line phone systems, and directed inquiries to the correct department heads.
- Filing & Organization: Overhauled physical and digital filing systems, ensuring all records, mail, and administrative paperwork were strictly organized and accessible.
- Public Relations: Acted as the primary point of contact, providing elite customer service to visitors and community members.
Education
High School Diploma -
Harmony Science Academy
Skills
- Customer Service & Communication
- New Hire Training & Coaching
- Administrative Support & Front Desk Operations
- Time Management & Multitasking
- Information Discretion & Confidentiality
- Microsoft Word & Office Programs
- Filing & Documentation Management
Timeline
Assistant to Executive Assistant
Zubi
2021.01 - 2023.10
Receptionist
New Life Church
2017.05 - 2017.08
Barista/Barista Trainer
Starbucks
2016.07 - 2025.07
High School Diploma -
Harmony Science Academy