Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
PROGRAM COORDINATOR
CARE HAWAII
05.2019 - Current
Manage overall operation of Mental Health Program site with 28 clients, including client care and medication
Conducted intakes, Assessments, and treatment goal planning
Participate in case reviews and maintain organized client charts
Collaborate with healthcare professionals to include case management, therapists, psychiatrists, and Adult Mental Health Division members for continuity of care
Provide training and supervision to Direct Service Personnel
Assist with facilitating therapeutic groups and activities to promote client well-being.
Developed and maintained relationships with external partners to facilitate program operations.
Provided ongoing direction and leadership for program operations.
COMPLIANCE COORDINATOR
Breaking Boundaries Recovery Services
10.2016 - 07.2017
Managed Performance Quality Improvement (PQI) activities and timelines for 11 group homes.
Conducted PQI meetings and coordinated internal incident reports
Collaborated with COO and HR for timeline adherence
Reviewed incoming referrals
Ensured compliance with Standard Operating Procedures.
Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports and investigations into questionable conduct.
Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
Developed and maintained compliance database, tracking all compliance activities and documents.
HOUSING PROGRAM COORDINATOR
Breaking Boundaries Recovery Services
04.2014 - 10.2016
Provided supervision and support to over 60 Direct Service Personnel
Oversaw Health and Safety compliance and structured activities
Managed record-keeping, case reviews, and admissions processes
Coordinated training and collaborated with case management providers
Conducted property inspections and assisted with interviews.
Developed and maintained relationships with external partners to facilitate program operations
Provided ongoing direction and leadership for program operations
THERAPEUTIC LIVING PROGRAM COORDINATOR
Breaking Boundaries Recovery Services
11.2010 - 04.2014
Managed Therapeutic Living Program site, including client care and medication for 8 clients.
Conducted intakes, developed Housing Service Plans, and collected data
Participated in case reviews and maintained organized client charts
Collaborated with healthcare professionals for continuity of care
Provided training to Direct Service Personnel.
SUPPORT STAFF
Breaking Boundaries Recovery Services
11.2008 - 11.2010
Coordinated consumer care, life skills support, and medication monitoring for 8 clients.
Conducted intakes, developed Housing Service Plans, and collected data.
Participated in case reviews and maintained organized client charts.
Attended training sessions to stay updated on procedures and services
Followed up with clients to verify satisfaction and address outstanding concerns
HOUSING ASSOCIATE
BREAKING BOUNDARIES RECOVERY SERVICES
02.2008 - 11.2008
Supported independent life skills and maintained housing unit cleanliness for 8 clients.
Served as positive role model and collected data
Ensured physical maintenance of office area and housing unit.
Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Education
Associate Degree - Liberal Arts
Leeward Community College
Pearl City, HI
12.2023
High School Diploma -
Waianae High School
Waianae, HI
05.1994
Skills
Team leadership
Regulatory Compliance
Communication
Problem Solving
Process Improvement
Time management
Program Management
Dependability and Cooperation
Compassionate Care
Certification
CPR and First Aid Certifications
CPI
Timeline
PROGRAM COORDINATOR
CARE HAWAII
05.2019 - Current
COMPLIANCE COORDINATOR
Breaking Boundaries Recovery Services
10.2016 - 07.2017
HOUSING PROGRAM COORDINATOR
Breaking Boundaries Recovery Services
04.2014 - 10.2016
THERAPEUTIC LIVING PROGRAM COORDINATOR
Breaking Boundaries Recovery Services
11.2010 - 04.2014
SUPPORT STAFF
Breaking Boundaries Recovery Services
11.2008 - 11.2010
HOUSING ASSOCIATE
BREAKING BOUNDARIES RECOVERY SERVICES
02.2008 - 11.2008
Associate Degree - Liberal Arts
Leeward Community College
High School Diploma -
Waianae High School
CPR and First Aid Certifications
CPI
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