BERMERY ESPINAL
Lawrence,US
Summary
Banking professional with experience in a credit union environment and a strong customer-focused, sales-driven approach. Proven reliability in branch operations and motivated to grow within the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
Metro Credit Union
02.2024 - Current
- Open and maintain consumer, business, and fiduciary accounts while delivering excellent customer service and achieving strong sales results.
- Perform cash handling, balancing, and drawer controls, ensuring compliance with operational and security procedures.
- Serve as a trusted branch opener/closer, completing all opening and closing procedures accurately and on time.
- Support internal audits and operational controls and train new hires on branch procedures and systems.
Store Manager
Trebol Jeans
03.2019 - 12.2022
- Managed daily operations including staffing, training, inventory control, and cash management.
- Oversaw cash handling, drawer balancing, and daily bank deposits with accuracy and accountability.
- Tracked inventory and sales to ensure product availability and support revenue goals.
- Performed basic bookkeeping and financial tracking while delivering strong customer service.
Education
Associate of Science - Business Administration And Management
Northern Essex Community College
Haverhill, MANo Degree - Business Administration
Universidad Dominicana O&M
Santo Domingo, Distrito NacionalSkills
- Consumer, business, and fiduciary account openings
- Branch opening and closing procedures
- Cash handling, balancing, and operational controls
- Relationship-based sales with strong performance
- Customer retention and service excellence
- Training and onboarding new hires
Certification
- Customer Service & Sales Training
- Cash Handling & Operational Controls Training
- Compliance & Internal Procedures Training
- Microsoft Office (Excel, Word, Outlook)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales and Service Representative
Metro Credit Union
02.2024 - Current
Store Manager
Trebol Jeans
03.2019 - 12.2022
Associate of Science - Business Administration And Management
Northern Essex Community College
No Degree - Business Administration
Universidad Dominicana O&M