Bernadette Colombo
Greenwood
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Fazolis
2024.01 - 2027.05
- Oversaw daily operations, ensuring high-quality food service and customer satisfaction.
- Implemented staff training programs to enhance team performance and operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained schedules, optimizing labor allocation for peak service times.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
Crew Member
Chipotle
2021.07 - 2023.08
- Trained new hires on Standard Operation Procedures
- Oversaw cleaning and maintenance procedures for my scheduled station
- Prepared approximately 50 or more orders per shift
- Assisted with duties such as prep, opening, and or closing
- Processed online and mobile meal orders
- Accurately packaged meals and processed customer payments
- Cleaned and straightened counters and tables at the end of each shift
- Uphold safety and sanitation standards
- Worked on stations such as Cashier, Online Food Maker, and Line Maker
Hostess/Waitress
Amoretto Italian Restaurant
2020.06 - 2021.07
- Serve food and beverage orders to approximately 35 customers per shift
- Support other servers and kitchen staff by completing side work such as cleaning, restocking, and food running
- Use POS system to input orders and process payments
- Perform side work including set-up, sanitization, restocking, and assisting other servers
- Memorize daily specials and regular menu to quickly address customer questions and advise on possible allergens and substitutions
- Anticipated customers' needs by promptly refilling drinks, providing extra napkins, and clearing away empty plates
- Created friendly relations with regular customers
- Performed duties such as opening and closing
Education
Associates - Business Administration
Collin Community College
Plano, Texas2022-06
High School Diploma - undefined
Plano Senior High School
Plano, Texas2020-06
Skills
- Team leadership
- Customer service
- Operations and Time management
- Organized and Proactive Planning
- Direct Decision Making
- Verbal and written communication
Certification
Food Production Manager (ServSafe)
Interests
Reading and Journaling, Learning a new language, Traveling, Listening to Music, Walking
Timeline
Manager
Fazolis
2024.01 - 2027.05
Crew Member
Chipotle
2021.07 - 2023.08
Hostess/Waitress
Amoretto Italian Restaurant
2020.06 - 2021.07
High School Diploma - undefined
Plano Senior High School
Associates - Business Administration
Collin Community College