Bernadette Failla
Summary
Dedicated and adaptable Foreign Service Specialist with nine posts under my belt. Proactive attitude and the ability to learn quickly. Strong work ethic an effective communication skills. Eager to continue contributing to the State Department Foreign Service as an REA.
Overview
28
28
years of professional experience
Work History
Office Management Specialist
U.S. Department of State
09.1998 - 11.2026
- Served in the Executive Office, Regional Security Office, Political Section, Economic Section, and the Management Office.
- Managed schedules for the Ambassador and the Deputy Chief of Mission, facilitating effective protocol, time management, and security.
- Organized receptions and dinners for high level government officials at the Ambassador's residence. Worked closely with the residence staff and the General Services Office.
- Developed and implemented office procedures by creating standard operating procedure manuals for Mission staff, promoting compliance with regulations and enhancing operation consistency and efficiency.
- Created trackers for meetings requests, invitations, gifts, and Mission events.
- Maintained electronic records and files, ensuring accessibility and compliance with the FAM.
- Maintained accurate records of employee payroll data including leave requests.
- Created documents such as letters, memos, DipNotes, and emails using Microsoft Office Suite programs such as Word, Excel, and PowerPoint.
- Answered incoming calls from customers in a professional manner providing customer service support when needed.
- Mentored entry-level officers.
- Supervised Protocol Assistants, Office Management Assistants, Drivers, and Bodyguards.
- Process Visitor Access Requests.
- Performed security background checks on Locally Employed Staff.
Education
Foreign Affairs Counter Threat
University of Maryland
City Colleges of Chicago
Portuguese Fast Course
National Foreign Affairs Training Center
Indonesian Fast Course
National Foreign Affaires Training Center
Skills
- Office management
- Records management
- Workflow optimization
- Event Planning
- Office software proficiency in Outlook and Microsoft Office Suite
Timeline
Office Management Specialist
U.S. Department of State
09.1998 - 11.2026
Foreign Affairs Counter Threat
University of Maryland
City Colleges of Chicago
Portuguese Fast Course
National Foreign Affairs Training Center
Indonesian Fast Course
National Foreign Affaires Training Center