Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernadette Leonard

Eastpointe,MI

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

Basha Open Mri
05.2025 - 06.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Receptionist

Classic Inn Motel
02.2023 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Laundry Attendant

Arc
03.2020 - 01.2023
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.


Cashier /Shelf Stocker

Family Dollar
09.2018 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Homeschooled
06-2017

Skills

  • Organization skills
  • Time management
  • Verbal and written communication
  • Customer/Client relations
  • Data entry
  • Front desk operations
  • Appointment scheduling
  • Telephone etiquette

Timeline

Medical Receptionist

Basha Open Mri
05.2025 - 06.2025

Receptionist

Classic Inn Motel
02.2023 - 03.2025

Laundry Attendant

Arc
03.2020 - 01.2023

Cashier /Shelf Stocker

Family Dollar
09.2018 - 03.2019

High School Diploma -

Homeschooled

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