Bernadette Leota
Summary
Proven in enhancing customer loyalty and streamlining processes at Avis Budget Group, I excel in customer service and problem-solving. My critical thinking and active listening skills led to significant efficiency improvements and increased sales revenue. Achievements include resolving high-stress disputes and boosting repeat business through empathetic customer interactions.
Overview
16
16
years of professional experience
Work History
Caregiver
IHSS In Home Support Services
12.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Representative
United Ground Express
04.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Preferred Customer Associate
Avis Budget Group
09.2018 - 12.2020
- Contributed ideas for process improvements that led to increased efficiency within the department.
- Maintained detailed records of customer interactions, ensuring accurate follow-up communication when necessary.
- Retained valuable accounts by identifying potential areas of concern and proactively addressing them before they became critical issues.
- Increased sales revenue through effective cross-selling and upselling of products and services.
Receiving Associate
DECA Commissary
11.2008 - 03.2011
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Education
Associate of Applied Science - Agriculture
Hawaii Community College
Hilo, HI05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Additional Information
Union Rep for UGE
Languages
Samoan
Native or Bilingual
Timeline
Caregiver
IHSS In Home Support Services
12.2020 - Current
Customer Service Representative
United Ground Express
04.2019 - 03.2021
Preferred Customer Associate
Avis Budget Group
09.2018 - 12.2020
Receiving Associate
DECA Commissary
11.2008 - 03.2011
Associate of Applied Science - Agriculture
Hawaii Community College
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