Bernadine Lazare
Chicago,IL
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
28
28
years of professional experience
Work History
Front Desk Medical Receptionist
Vijay H. Vohra M.D S.C
Chicago, Illinois
04.1992 - 10.2019
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Followed infection control procedures to protect patients and staff in waiting area.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Ordered and maintained supply inventory for medical office.
Education
High School Diploma -
Mother Theodore Guerin
River Grove05-1985
Skills
- Insurance Verification
- Patient Relations
- Patient Registration
- HIPAA Compliance
- Patient Scheduling
- Paperwork coordination
Timeline
Front Desk Medical Receptionist
Vijay H. Vohra M.D S.C
04.1992 - 10.2019
High School Diploma -
Mother Theodore Guerin