Bernard Croteau
Tampa,Florida
Summary
Highly experienced manager who excels in establishing excellent working relationships with customers, employees, vendors and contractors.
Overview
35
35
years of professional experience
Work History
Operations Manager
United Rentals
06.2022 - Current
- Leader in creating and implementing the opening of a new flooring branch.
- Handled all aspects of shipping and receiving.
- Worked closely with the district branches to build revenue.
- Monitor daily, weekly and monthly scorecards for key performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Monitor production for service techs focused on OECNA.
Operations Supervisor
United Rentals
04.2019 - Current
- Leader in creating and implementing the opening of a new Tools Solution location
- Managed daily work flow from reservations to invoicing, handled all aspects of receiving and shipping equipment
- Reviewed all work procedures for accuracy
- Worked closely with all New England and New York Gen Rent branches to help sales teams fill orders
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Monitored daily and weekly key performance indicators to maintain on-track status
- Motivated and trained employees to maximize team productivity
- Monitored and maintained high level of on-time delivery reliability service for all Gen Rent operations
- Monitored production for service techs focused on OECNA.
Service Manager
United Rentals Inc.
07.2017 - 04.2019
- Scheduled techs on equipment repairs and equipment operations
- Oversaw service techs on day to day operations in service department
- Managed a team of 5 service techs in all unit repairs and processes to ensure compliance with United Rentals policies
- Communicated with customers on ordering key parts to repair customer owned equipment
- Communicated with both in-house techs and road techs on ordering key parts to repair company owned equipment
- Implemented 5S and Triage procedures to improve United Rentals efficiency and operations
- Monitored production for service techs focused on OCENA.
Sales Engineer
Polymer Corporation
10.2016 - 07.2017
- Lead sales forecasting, market trend evaluation and segment strategies
- Negotiated prices, terms of sales and service agreements
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources
- Strategies with sales team to prospect and qualify potential customers within assigned geographic territories
- Examined marketing material with the consumer perspective in mind to increase sales and expand key client base.
Maintenance/Facilities Manager
Polymer Corporation
09.2011 - 10.2016
- Supervised the maintenance of all machines and systems for a 30 machine injection molding plant
- Purchased machinery, auxiliary equipment, all parts and supplies to maintain equipment and facilities
- Managed all staffing and training to improve department performance
- Conducted staff performances and wage reviews
- Designed systems and machine modifications to improve productivity
- Trouble shot machine, mold, and process problems
- Managed the facilities maintenance.
Owner/Manager
Arnold Hill Service Station
04.2009 - 04.2011
- Highly skilled dependable with hands-on experience and excellent training to perform Service, Diagnostic and Repairs on domestic and imported automobiles, truck, and SUV's
- Managed daily operations of automotive repairs and towing
- Oversaw cash flow management and customer billing
- Communicated with customers regarding vehicle issues and potential repairs
- Ordered accurate amounts of parts and supplies to maintain necessary inventory
- Contributed to repeat and referral business by using strong customer service and problem solving skills.
President/Owner
Technical Machining Services Inc. TMS, Inc.
04.1990 - 06.2009
- Managed daily operations of all manufacturing of a 55 CNC Machine Shop
- Oversaw sales forecasting, goal setting and performance reporting for all accounts
- Handled the highest volume account in the Boston territory, generating more than $4 million in revenue
- Conducted staff performance and wage reviews
- Sold Company in 2009.
Education
Associate of Applied Science - Automotive Technology
Universal Technical Institute
Norwood, MA01.2011
Bachelor of Science - Business Management
New England Institute of Technology
Warwick, RI01.1992
Associate of Science - Electronics Technology
New England Institute of Technology
Warwick, RI01.1990
High School Diploma -
North Smithfield High School
North Smithfield, RI01.1988
Skills
- Customer Relations
- Personnel Management
- Lean Manufacturing
- Talented Multi-Tasking
- Process Improvement
- Vendor Sourcing and Negotiations
- Team Building
- Leadership Communication Skills
- Hoisting Engineer License
- Trained and skilled in Blueprints
- Fork Truck License Trainer
- OSHA Audits
- LeadSTART
References
Available upon request
Timeline
Operations Manager
United Rentals
06.2022 - Current
Operations Supervisor
United Rentals
04.2019 - Current
Service Manager
United Rentals Inc.
07.2017 - 04.2019
Sales Engineer
Polymer Corporation
10.2016 - 07.2017
Maintenance/Facilities Manager
Polymer Corporation
09.2011 - 10.2016
Owner/Manager
Arnold Hill Service Station
04.2009 - 04.2011
President/Owner
Technical Machining Services Inc. TMS, Inc.
04.1990 - 06.2009
Bachelor of Science - Business Management
New England Institute of Technology
Associate of Science - Electronics Technology
New England Institute of Technology
High School Diploma -
North Smithfield High School
Associate of Applied Science - Automotive Technology
Universal Technical Institute
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