Bersabeh Fereko
Seattle,WA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Skilled Dispatcher with 2 years of experience. Adept at coordinating schedules and field personnel to provide efficient service.
Reliable Customer Service Representative with extensive track record,Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Dispatcher
Seattle Express Limousine
Seattle, WA
05.2022 - 12.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Supervised driver dispatching, route planning and vehicle tracking for over 10 drivers.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Cashier
Bethany Lutheran collage Dining center
Mankato, MN
03.2021 - 07.2022
- Worked closely with front-end staff to assist customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers promptly and responded to questions.
CNA/TMA
Oak Terrace assisted living
Mankato, MN
12.2020 - 05.2022
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets, also Exhibited compassionate care to patient.
- Ensured compliance with HIPAA regulations
- Supported daily living activities.
- Participated in educational programs designed to improve knowledge of health care practices.
Customer Service Representative
Abebe Fereko
Addis Ababa , AA
01.2018 - 08.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Bachelor of Science - Business Administration And Management
Minnesota State University - Mankato
Mankato, MNSkills
- Customer Relations
- Dispatching Procedures
- Geographical Knowledge
- Critical Thinker
- multitasking
- communication skill
Accomplishments
- Best employee of the year, 2023
Languages
English
Native/ Bilingual
Amharic
Native/ Bilingual
Timeline
Dispatcher
Seattle Express Limousine
05.2022 - 12.2023
Cashier
Bethany Lutheran collage Dining center
03.2021 - 07.2022
CNA/TMA
Oak Terrace assisted living
12.2020 - 05.2022
Customer Service Representative
Abebe Fereko
01.2018 - 08.2019
Bachelor of Science - Business Administration And Management
Minnesota State University - Mankato
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