Laura Sanchez
Everett,MA
Summary
Proven multitasker and customer service expert, honed skills at Briar Group, seamlessly blending guest relations with operational efficiency. Excelled in high-pressure environments, enhancing guest experiences and fostering team collaboration. Skilled in POS operations and relationship building, significantly contributing to workplace harmony and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Briar Group
12.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
T.J. Maxx & HomeGoods
05.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Education
Undergraduate -
Wentworth Institute of Technology
Boston, MA04-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Relationship building
- Table bussing
- Reservation handling
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Briar Group
12.2023 - Current
Sales Associate
T.J. Maxx & HomeGoods
05.2023 - 02.2024
Undergraduate -
Wentworth Institute of Technology
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