Bertha Pena
Laredo,TX
Summary
Accomplished Operations Manager with a proven track record at Tiger Carriers LLC, excelling in inventory and financial management. Skilled in negotiating and customer relations, significantly reducing expenses while enhancing satisfaction. Expert in leading teams to exceed performance metrics through strategic planning and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager of Operations
Tiger Carriers LLC
01.2010 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Manager of Operations
Grand Palace Events
01.2017 - 05.2019
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
GED -
GED Laredo Community College
Laredo, TX01.2004
Associate of Science - Medical Assistant
Texas Carriers
Laredo, TX01.2004
Skills
- Inventory Management
- Production
- Document Control
- Incidents management
- Maintenance Planning
- Organizational Management
- Financial Management
- Customer Service
- Schedule Management
- Supply chain distribution
- Negotiation
- Customer relations specialist
Certification
- Certified Drug and Alcohol Certified for DOT purposes. Current.
Languages
Spanish
Native or Bilingual
Timeline
Manager of Operations
Grand Palace Events
01.2017 - 05.2019
Manager of Operations
Tiger Carriers LLC
01.2010 - Current
GED -
GED Laredo Community College
Associate of Science - Medical Assistant
Texas Carriers
- Certified Drug and Alcohol Certified for DOT purposes. Current.
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