Bertha Alicia Garcia-Barrera
El Paso,TX
Summary
Dynamic manager with a proven track record at Boost Mobile Store, excelling in team leadership and customer service. Enhanced operational efficiency through streamlined processes and effective training programs. Bilingual communicator skilled in decision-making and goal setting, consistently achieving high customer satisfaction and improving staff retention.
Overview
15
15
years of professional experience
Work History
Manager
Boost Mobile Store
08.2020 - 05.2023
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Streamlined workflow processes, enhancing team efficiency and productivity.
- Developed training programs for staff, improving onboarding experience and retention rates.
- Helped customers with their needs.
- Implemented performance metrics, tracking progress and identifying areas for improvement.
- Resolved escalated customer issues promptly, maintaining high satisfaction standards.
- Accomplished multiple tasks within established timeframes.
- Greeted customers entering the store.
Provider
Angel Care
09.2016 - 11.2018
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Health care services.
- Assisted patients with approved activities.
- Ran daily errands as needed.
- Follow strict procedures as outlined for each patient.
Probation Internship
El Paso County Community Supervision and Corrections Department
04.2016 - 09.2016
- Assisted in data analysis to ensure accuracy and consistency in reporting.
- Assisted with home visits.
- Court hearings
- Background checks
- Clerical work
Cashier
Marquez Bakery
01.2008 - 04.2009
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Maintained bakery clean and debris safe at all times.
- Assisted Manager with payroll and disbursement of checks.
Education
Certificate - Dental Assistant
Accelerated Academy
El Paso, TX07.2025
Associate Of Applied Science - Criminal Justice
Visit College
El Paso, TX12.2015
High School Diploma -
Premier High School
El Paso, TX12.2013
Skills
- Team leadership
- Time management
- Decision-making
- Goal setting
- Demonstrated Team Work
- Multitasking
- Bilingual (Spanish/English)
- Sales techniques
- Excellent Customer Service
- Microsoft, Word, PowerPoint, Odyssey
- Able to type 30 WPM
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Manager
Boost Mobile Store
08.2020 - 05.2023
Provider
Angel Care
09.2016 - 11.2018
Probation Internship
El Paso County Community Supervision and Corrections Department
04.2016 - 09.2016
Cashier
Marquez Bakery
01.2008 - 04.2009
Certificate - Dental Assistant
Accelerated Academy
Associate Of Applied Science - Criminal Justice
Visit College
High School Diploma -
Premier High School
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