Bertin Andraca-Hernandez
Aiken
Summary
Customer-focused Cashier and Restaurant Hostess skilled in enhancing satisfaction through effective transaction processing and diverse customer interactions. Excels in team collaboration and conflict resolution while optimizing processes to improve operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Publix
Aiken
04.2024 - Current
- Assisted customers with product inquiries and store navigation.
- Processed customer transactions efficiently and accurately.
- Handled cash, credit, and gift card transactions responsibly.
- Coordinated with team members to optimize operations during peak hours.
- Followed safety protocols to maintain a secure shopping environment.
- Performed assigned tasks from management to support store operations.
- Ensured cleanliness of checkout area, including countertops, registers, windowsills, and floors, to enhance customer experience.
Restaurant Hostess
Eastern Buffet
Aiken
07.2023 - 04.2024
- Greeted and seated guests promptly upon arrival.
- Streamlined reservation system to enhance seating efficiency and guest satisfaction.
- Communicated wait times clearly to guests and staff.
- Maintained cleanliness and organization of the hosting area.
- Addressed guest complaints with professionalism, resolving issues to ensure a positive dining experience.
- Communicated hours, wait times, and specials clearly to manage guest expectations and improve service flow.
Education
Associate of Arts - Political Science
University of Aiken, South Carolina
Aiken, SC05-2028
High School Diploma -
Aiken High School
Aiken 05-2024
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Data analysis
- Product knowledge
- Point of sale communication
- Patience and empathy
- Multitasking and organization
- Clear communication
Languages
Spanish
Professional
English
Professional
Certification
OSHA 10 Certification
Accomplishments
The Seal of Biliteracy
Affiliations
Online Business
Timeline
Cashier
Publix
04.2024 - Current
Restaurant Hostess
Eastern Buffet
07.2023 - 04.2024
Associate of Arts - Political Science
University of Aiken, South Carolina
High School Diploma -
Aiken High School