BET-ZAABET TAPIA
BELL GARDENS
Summary
Dedicated front desk receptionist with proven expertise in customer service, appointment scheduling, and team collaboration. Committed to creating a welcoming environment and streamlining operations for enhanced patient satisfaction.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Renew Medical
Long Beach, CA
07.2020 - Current
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients, enhancing service delivery efficiency.
- Trained and mentored new reception staff, fostering a collaborative team environment.
- Implemented electronic health record systems, improving data accuracy and retrieval speed.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Assisted in inventory management of office supplies, ensuring uninterrupted operational flow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
CHILDRENS CARDIAC DIAGNOSTICS
Lynwood, CA
08.2019 - 03.2025
- Resolved patient inquiries and concerns with professionalism, enhancing overall satisfaction rates.
- Streamlined appointment confirmation processes, reducing no-show rates significantly.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Coordinated with healthcare providers to schedule appointments and manage patient flow efficiently.
- Educated patients on treatment plans, medication instructions, and follow-up care procedures.
- Maintained cleanliness and organization of examination rooms to support a safe environment for patients.
- Monitored vital signs and documented findings accurately for physician review during patient visits.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
ABA Therapist
360 Behavioral Health
Inglewood, CA
04.2017 - 08.2018
- Implemented individualized treatment plans for clients with autism spectrum disorders.
- Collaborated with multidisciplinary teams to enhance client progress and overall care.
- Trained and mentored junior staff in behavior management techniques and best practices.
- Monitored and documented client behaviors, ensuring data accuracy for analysis.
- Conducted parent training sessions to support behavioral strategies at home.
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Monitored and documented client progress using data collection techniques.
Education
LVN
PREMIER CARRER COLLEGE
Irwindale, CA05-2015
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Filing
- Multi-line telephone systems
- Call routing
- Call forwarding
- Phone etiquette
- Client communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Renew Medical
07.2020 - Current
Front Desk Receptionist
CHILDRENS CARDIAC DIAGNOSTICS
08.2019 - 03.2025
ABA Therapist
360 Behavioral Health
04.2017 - 08.2018
LVN
PREMIER CARRER COLLEGE