Betania Perez
Allison Park,PA
Summary
Bilingual Customer Service Professional with strong experience assisting clients primarily in Spanish, providing clear communication, issue resolution, and friendly support across hospitality and call‑center environments. Known for patience, accuracy, and the ability to handle inquiries efficiently while maintaining a positive customer experience.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Production Associate
Extreme Molding
Menands, New York
04.2025 - 03.2026
- Monitored compliance with safety protocols to maintain a secure production environment.
- Streamlined workstation organization to enhance efficiency and minimize downtime between tasks.
- Worked with team members to troubleshoot and resolve production issues promptly.
- Inspected finished products for defects before packing them for shipment.
Customer Service Assistant
MMC Group
Albany, New York
10.2024 - 03.2025
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers over the phone, delivering accurate product and service information to enhance customer satisfaction.
- Referred inquiries to supervisors while keeping customers informed throughout the resolution process.
- Performed administrative tasks, including filing documents and entering data, to support efficient office operations.
Front Desk Assistant
Hampton Inn By Hilton
State College, Pennsylvania
06.2023 - 10.2024
- Greeted guests warmly and checked them into their rooms efficiently.
- Assisted guests with check-in and checkout procedures, including taking payments for room charges.
- Coordinated phone calls and directed inquiries to ensure timely guest assistance.
- Processed reservations and updated booking systems to maintain accurate availability.
- Addressed guest requests and resolved issues to enhance overall guest experience.
- Processed payments and managed cash transactions accurately.
Education
High School Diploma -
Renacimiento
Dominican Republic05-1996
Skills
- Customer service
- Spanish–English communication
- Problem solving
- Attention to detail
- Teamwork
- Computer skills
- Production support
- Quality inspection
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Production Associate
Extreme Molding
04.2025 - 03.2026
Customer Service Assistant
MMC Group
10.2024 - 03.2025
Front Desk Assistant
Hampton Inn By Hilton
06.2023 - 10.2024
High School Diploma -
Renacimiento