Beth Akinyi
Denver
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Upholds company standards, adept at multitasking, with a proven ability to manage both office responsibilities and on-site assignments efficiently. Poised to contribute to team success by having proactive approach to new tasks in order to achieve positive results. Known for adaptability, creativity, and results-oriented mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Professional- Seasonal
H & R Block
Denver, CO
01.2026 - Current
- Provided expert tax preparation services to clients, ensuring compliance with federal and state regulations.
- Assisted clients in understanding tax documents and filing processes, enhancing overall client satisfaction.
- Streamlined appointment scheduling and client follow-ups using internal CRM systems to improve service efficiency.
- Collaborated with team members to resolve complex client inquiries, maintaining high standards of accuracy and professionalism.
Concierge
The Brown Palace Hotel
Denver, Colorado
08.2025 - 01.2026
- Responsible for delivering exceptional guest service by creating a welcoming first impression and providing up-to-date information on local attractions, events, restaurants, transportation, and services; assisted with reservations and personalized recommendations to enhance the guest experience. Thrive to put the wow factor during my guest experience.
Brand Strategist & Online Presence Coordinator
House of Chebet Mutai
Denver, Colorado
03.2025 - 08.2025
- As a hybrid creative and strategist, I specialized in building cohesive brand identities and optimized digital presence across platforms. Day to day included managing content calendars, oversee brand messaging, and coordinate cross-channel strategies to ensure consistency and engagement. I collaborated closely with design, marketing and leaderships teams to craft compelling narratives that drove visibility and growth.
Front Desk Ambassador
Hotel Teatro
Denver, Colorado
06.2024 - 06.2025
- Pivotal role included smooth operations and exceptional guest experiences. Established check-in and check-out procedures for guests on a daily basis. Effective communication, organizational skills and a courteous demeanor were essential for managing tasks while maintaining a positive work environment. Maintained accurate records, coordinated housekeeping and maintenance to address any issues.
Sales Coordinator
The ART, a hotel
Denver, Colorado
05.2023 - 03.2024
- Supported the Sales Team in obtaining client satisfaction by performing clerical and administrative responsibilities. Handled wedding blocks from inquiries to contract signing and ensure the block had a smooth stay. Managed telephone operation when sales staff is out of office in a timely and professional manner.
Front Desk Agent
The ART, a hotel
Denver, Colorado
03.2023 - 05.2023
- Established check-in and check-out procedures for guests on a daily basis, using both manual and computerized methods, in order to ensure guest satisfaction. Maintained great customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns adequately.
Senior Front Desk Agent
The Broadmoor Resort, Colorado Springs
Colorado Springs
07.2022 - 10.2022
- Assisted in training and evaluation performance of new front desk agents as per Forbes Five Star and AAA Five Diamond standards. Made advanced reservations and was able to transfer disputed charges to their respective departments. Issued gift cards and demonstrated the safety deposit procedure. Blocked rooms as well as flip them around when needed.
Front Desk Agent
The Broadmoor Resort, Colorado Springs
Colorado Springs
04.2022 - 07.2022
- Greeted the guests with enthusiasm and a smile upon check-in and during check-out. Provided exceptional guest service as per the Forbes Five Star and AAA Five Diamond standards while assisting with operations and ensuring guest satisfaction throughout their stay. Received comprehensive training to excel in guest interactions and gain valuable skills.
Reservations Sales Agent
The Broadmoor Resort, Colorado Springs
Colorado Springs
10.2021 - 04.2022
- Closed sales on new reservations and made changes to existing ones while adhering to the Forbes Five Star standards, AAA Five Diamond and Preferred Hotel Standards. Met the sales goal each month of $100,000 per agent. Answered telephone calls as well as mailed out information to the guests.
Education
Bachelor of Science - Tourism Management
Strathmore University
Nairobi, Kenya12-2020
Associate of Science - CPA
Strathmore University
Nairobi, Kenya06-2015
Skills
- Customer service
- Effective problem-solving
- Excellent oral and written communication
- Compliance adherence
- CRM management
- Salesforce
Websites
Certification
- Hotel Teatro, Denver
Q4 Front of The House Winner- 2025
- The ART, a hotel Denver, Curio Collection by Hilton
Associate of the month- 2023
- The Broadmoor Resort, Colorado Springs
Certificate of Completion for the International Program Training- 2022
- DAAD Scholarship Award- IIK Deutschland, Berlin
Certificate in excelling German level A2- 2018
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
German
Professional Working
Timeline
Client Service Professional- Seasonal
H & R Block
01.2026 - Current
Concierge
The Brown Palace Hotel
08.2025 - 01.2026
Brand Strategist & Online Presence Coordinator
House of Chebet Mutai
03.2025 - 08.2025
Front Desk Ambassador
Hotel Teatro
06.2024 - 06.2025
Sales Coordinator
The ART, a hotel
05.2023 - 03.2024
Front Desk Agent
The ART, a hotel
03.2023 - 05.2023
Senior Front Desk Agent
The Broadmoor Resort, Colorado Springs
07.2022 - 10.2022
Front Desk Agent
The Broadmoor Resort, Colorado Springs
04.2022 - 07.2022
Reservations Sales Agent
The Broadmoor Resort, Colorado Springs
10.2021 - 04.2022
Bachelor of Science - Tourism Management
Strathmore University
Associate of Science - CPA
Strathmore University