Elizabeth Bailey

Position Responsibilities:

• Delivered prompt and professional solutions for customer inquiries via phone, email etc.
• Resolved customer issues over the phone including billing inquiries and sales opportunities.
• Researched, prioritized and resolved customer issues in timely and accurate fashion.
• Maintained documentation of customer inquiries and responses for future reference.
• Directed or routed customer calls to appropriate personal for assistance.
• Handled dissatisfied customer in a polite and professional manner.
• Tracked and followed up all customer request in timely manner.
• Maintained broad knowledge of all company products, services and promotions.
• Managed large volume of customer calls in a friendly and courteous manner.
• Provided outstanding and exceptional customer service.
• Worked with product and sales teams to address and resolve customer issues efficiently.
• Return customer calls in a timely manner to insure customer satisfaction.

• Answered phones in a professional manner and addressed inquiries promptly.
• Operated office equipment including computers, printers, copiers, scanners.
• Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments.
• Verified accuracy of all paperwork prior to submitting it for processing.
• Updated databases and company files with current data.
• Sorted and distributed incoming mail and packages.

• Compiled and maintained accurate voter registration records, ensuring compliance with state election laws.
• Managed complex databases containing voter information including name, address, party affiliation.
• Organized materials needed at polling places including ballots, signs, instructions and forms.
• Operated electronic voting equipment during early voting and on Election Day.
• Processed applications for voter registration cards according to established timelines.
• Performed administrative tasks, such as answering telephone calls, filing documents, and maintaining office supplies and equipment.

• Supervised the daily work of staff to ensure work prioritization and
• Delegated tasks to team members according to project requirements and employee strengths.
• Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
• Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise.
• Prepared reports to summarize operational results and financial performance.
• Inventoried and ordered license plates as needed.

• Operated various office equipment such as computers, copiers, fax machines, scanners, printers. with proficiency.
• Processed incoming mail and outgoing correspondence including checks and forms accurately and efficiently.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Performed opening and closing duties as required.
• Built positive relationships with customers by providing friendly and helpful service.
• Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.

• Managed daily administrative tasks, including tenant relations and rent collections.
• Provided customer service support by responding promptly to inquiries or requests from tenants.
• Investigated complaints, disturbances and violations and resolved issues.
• Maintained accurate records of all tenant information including contact details and payment history.
• Coordinated tenant move-in and out process and orientated new tenants to property.
• Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
• Conducted regular property inspections to identify potential maintenance issues.
• Initiated eviction proceedings when necessary according to state law and court orders.
• Assisted in the selection process of new tenants by conducting background checks and verifying references.
• Negotiated contracts with vendors for services such as landscaping, snow removal, and pest control.
• Operated property within budgeted income and expense guidelines.