Beth Mallow
Cocoa,FL
Summary
Dynamic Chiropractic Assistant at Fogerty Chiropractic Life Center with expertise in patient relations and appointment management. Enhanced office efficiency through effective scheduling and developed strong rapport with patients, fostering trust and satisfaction. Proficient in Chirotouch for accurate data entry while maintaining HIPAA compliance and promoting a welcoming atmosphere.
Overview
36
36
years of professional experience
Work History
Chiropractic Assistant
Fogerty Chiopractic Life Center
Rockledge
02.2020 - Current
- Assisting in patient intake and scheduling appointments, improving office efficiency.
- Managing inventory of office supplies, ensuring availability for daily operations.
- Answering phones to respond to customer questions, provide information and schedule appointments.
- Developing strong rapport with patients leading to high levels of trust and satisfaction.
- Preparing examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Input patient data into computer system using Chirotouch and checking the information for accuracy.
- Maintaining strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoting a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitizing, restocking, and organizing exam rooms.
- Directing patients to exam rooms, fielding questions, and preparing patients for chiropractic adjustments.
- Collecting and documenting patient medical information and vitals.
Home Health Aide
Home Health Aid of Florida
Cocoa, FL
07.2016 - 02.2020
- Provided daily activities of living to clients.
- Implemented individualized care plans, adapting strategies based on client needs and preferences.
- Developed relationships with clients, contributing to improved mental and emotional health concerns.
- Maintained a clean and safe home environment for clients, reducing falls and accidents.
- Performed light housekeeping duties such as laundry, linen changes, sweeping, vacuuming, mopping, and grocery shopping.
- Improved client well-being by providing compassionate and attentive personal care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Teller/Customer Service/Financial Manager
Wachovia Bank
Savannah,GA & Cocoa Beach, FL
04.1990 - 04.2008
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers in account inquiries, providing excellent service and resolving issues promptly.
- Educated customers on available banking products and services.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
General Studies
Brevard Community College
Cocoa, FLBible Studies
Columbia Bible College
Columbia, SCHigh School Diploma -
Ben Lippen High School
Asheville, NC05.1982
Skills
- Telephone etiquette
- Appointment scheduling
- Patient relations
- Professionalism and ethics
- Active listening
- Inventory restocking and oversight
- Clear communication
- Treatment room preparation
- Office support
Timeline
Chiropractic Assistant
Fogerty Chiopractic Life Center
02.2020 - Current
Home Health Aide
Home Health Aid of Florida
07.2016 - 02.2020
Teller/Customer Service/Financial Manager
Wachovia Bank
04.1990 - 04.2008
General Studies
Brevard Community College
Bible Studies
Columbia Bible College
High School Diploma -
Ben Lippen High School