Beth Miller
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Emergency Services Dispatcher
Genesee County Sheriff's Office
Batavia , New York
2002.02 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Managed multiple incoming lines simultaneously while prioritizing calls according to severity level.
- Assisted in coordinating activities between police departments and other emergency services during large scale incidents.
- Dispatched police officers and emergency personnel to calls for service.
- Mentored junior team members and managed employee relationships.
- Monitored status of units responding to calls, and provided updated information to field personnel.
- Researched vehicle, wanted and missing persons information.
- Trained new staff on proper use of CAD system and protocols for dispatching emergency services.
- Communicated with medical personnel via radio while dispatching ambulances to medical emergencies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Emergency Services Dispatcher
Wyoming County Sheriff' Office
Warsaw , NY
2019.02 - Current
Education
Associate of Applied Science -
Rochester Institute of Technology
Rochester, NY1994-05
Skills
Accomplishments
- Distinguished Service Award
- Meritorious Service Award
- Commendation Award
- Longetivity Award
Certification
- Communications Training Officer
- EMD - Q
- TERT Team Member
- Communications Supervisor APCO Course
- DCJS Missing Persons Persons
- eJustice and NCIC certified
Timeline
Emergency Services Dispatcher
Wyoming County Sheriff' Office
2019.02 - Current
Emergency Services Dispatcher
Genesee County Sheriff's Office
2002.02 - Current
Associate of Applied Science -
Rochester Institute of Technology
- Communications Training Officer
- EMD - Q
- TERT Team Member
- Communications Supervisor APCO Course
- DCJS Missing Persons Persons
- eJustice and NCIC certified
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