Beth Tyson

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Collected co-payments or full payments from customers.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Packaged medications in compliance packaging to help patient adherence.
• Communicated with providers to ensure correct medication regimens
• Communicated with Case Managers to get patients set up in compliance packs

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Verified customer identification and documentation for compliant transactions.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their wellbeing.

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated directly with doctors offices via telephone, fax and email.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Reviewed and verified customer information and insurance provider information.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.

Handled scheduling for pharmacists across 3 districts, scheduled the grad-intern schedules until they transitioned into pharmacists.

Scheduled floating pharmacists schedules.

Managed coverage for pharmacist vacations, sick calls, etc.

• Managed scheduling and logistics for all on-site trainings, ensuring efficient use of resources and limited disruption to daily operations.
• Evaluated the effectiveness of training programs through assessments and feedback surveys, refining content as needed.
• Provided ongoing coaching and mentoring to pharmacy staff members, fostering a culture of continuous learning and growth.
• Enhanced pharmacy staff''s efficiency by implementing comprehensive training programs.
• Optimized customer service skills among pharmacy staff by providing targeted communication trainings focused on empathy and active listening.
• Collaborated with management to identify areas requiring improvement, developing targeted training interventions as a result.
• Created engaging presentations that simplified complex topics, promoting better understanding among all participants.

• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Maintained clean and organized work environment, adhering to health and safety standards.
• Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
• Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
• Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
• Utilized pharmacy management software to process prescriptions efficiently.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.