Reliable Customer Service Representative seeking a remote opportunity where my interpersonal communication skills and dedication to solving customer issues can be utilized.
Overview
2
2
years of professional experience
Work History
Phone Interviewer (Temporary)
Headway Workforce
Bloomington, IN
07.2021 - 09.2021
Utilized Microsoft Windows Applications to contact people using the Aged & Disabled Waiver
Screened participants to see if they were eligible to participate in the survey
Used computers or specified forms to compile, record and code results or data from interview or survey.
Reviewed data obtained from interview for completeness and accuracy
Associate
Panera Bread
Union, KY
05.2019 - 03.2020
Arranged and stocked bakery items following placement directions.
Organized store by restocking displays.
Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Trained new team members in cash register operation, stock procedures and customer services.
Greeted customers to determine wants or needs.
Application Agent (Seasonal)
E Callogy
Centerville, UT
10.2022 - Current
Outbound calling to customers interested in completing applications for Heat Assistance
Collaborated with team to complete sensitive questions on the application
Asked probing questions and recorded answers
Researched in Salesforce to define status of applications
Required patience and empathy dealing with stressful life situations
Education
Associate of Arts - Office Administration
University of Cincinnati Blue Ash College
Cincinnati, OH
Skills
Data Entry
Empathetic
50 wpm Typing Speed
Courteous with Strong Service Mindset
Verbal and Written Communication
Customer Data Confidentiality
Multitasking and Prioritization
Detail Oriented
Volunteer Work
Judging quality & content at Speech Meets at my daughter's high school