Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

BETH YOUNG

Newburgh,IN

Summary

Reliable Customer Service Representative seeking a remote opportunity where my interpersonal communication skills and dedication to solving customer issues can be utilized.

Overview

2
2
years of professional experience

Work History

Phone Interviewer (Temporary)

Headway Workforce
Bloomington, IN
07.2021 - 09.2021
  • Utilized Microsoft Windows Applications to contact people using the Aged & Disabled Waiver
  • Screened participants to see if they were eligible to participate in the survey
  • Used computers or specified forms to compile, record and code results or data from interview or survey.
  • Reviewed data obtained from interview for completeness and accuracy

Associate

Panera Bread
Union, KY
05.2019 - 03.2020
  • Arranged and stocked bakery items following placement directions.
  • Organized store by restocking displays.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Greeted customers to determine wants or needs.

Application Agent (Seasonal)

E Callogy
Centerville, UT
10.2022 - Current
  • Outbound calling to customers interested in completing applications for Heat Assistance
  • Collaborated with team to complete sensitive questions on the application
  • Asked probing questions and recorded answers
  • Researched in Salesforce to define status of applications
  • Required patience and empathy dealing with stressful life situations

Education

Associate of Arts - Office Administration

University of Cincinnati Blue Ash College
Cincinnati, OH

Skills

  • Data Entry
  • Empathetic
  • 50 wpm Typing Speed
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Detail Oriented

Volunteer Work

  • Judging quality & content at Speech Meets at my daughter's high school
  • Volunteer at local hospice

Timeline

Application Agent (Seasonal)

E Callogy
10.2022 - Current

Phone Interviewer (Temporary)

Headway Workforce
07.2021 - 09.2021

Associate

Panera Bread
05.2019 - 03.2020

Associate of Arts - Office Administration

University of Cincinnati Blue Ash College
BETH YOUNG