Professional office support specialist with extensive experience in administrative functions and office management. Known for effective communication and excellent organizational skills. Experienced in records retention, data entry, compliance, and confidentiality standards. Known for integrity, efficiency, and results-driven approach.
Work History
Administrative Assistant / LEADS Coordinator
Livingston County Sheriff's Office
Pontiac, IL
2003 - 2020
Administrative Assistant for Command Staff
Managed scheduling and coordination of meetings for law enforcement personnel.
Maintained accurate records/files for department operations, civil process, warrants and sex offenders.
LEADS Coordinator and government liaison for multiple agencies.
Processed and reconciled multiple bank accounts.
Conducted audits of departmental records to ensure compliance with regulations.
Managed State and Federal data and disposal of records.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Coordinated office supply inventory management.
Independent Contractor
First Lab
Saint Paul, MN
2000 - 2011
Conducted DOT and Independent drug/alcohol screening.
Consulted with customers to assess scheduling needs and employee challenges.
Provided detailed reporting, custody and control.
Processed payroll and record management.
Laser Technician /Front Office Assistant/Sales
Grieff's Precious Monuments
Dwight, IL
2006 - 2006
Operated laser cutting machines to produce high-quality memorial products.
Collaborated with design team to ensure precision in engraving and customization.
Sold products and additional services while exceeding customer expectations.
Implemented office procedures that improved workflow efficiency and communication among teams.
Answered and managed incoming and outgoing calls.
Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Business Management/Customer Service
Country Treasures
Pontiac, IL
1996 - 2003
Assisted with day-to-day operations, working efficiently and productively.
Managed time efficiently in order to complete all tasks within deadlines.
Achieved consistent customer service excellence, maintaining positive attitude.
Implemented creative decorating techniques that resulted in visually appealing products.
Stayed current with industry trends and techniques, incorporating new ideas into daily decorating tasks to keep products fresh and exciting.
Billing Operations Supervisor
Metro Utility Company
North Aurora, IL
1989 - 1991
Streamlined billing processes, enhancing accuracy and efficiency in invoice generation.
Processed invoices and payment applications using accounting software
Maintained accurate records of accounts receivable transactions
Resolved customer discrepancies through effective communication
Assisted in month-end closing procedures to ensure financial accuracy
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Accounts Payable/Receivable/Switchboard
Alexander Lumber Company
Aurora, IL
1986 - 1989
Managed accounts payable/receivable functions with accuracy.
Ensured timely processing of invoices and payments.
Supported accurate record-keeping with diligent data entry and file management.
Operated multi-line phone system to manage incoming and outgoing calls efficiently.
Provided exceptional customer service by addressing inquiries and directing calls promptly.
Teller/Customer Service
Old Second Bank
North Aurora, IL
1984 - 1986
Processed customer transactions accurately and efficiently using banking software.
Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
Maintained knowledge of bank products to assist customers in financial decision-making.
Educated customers on account features, promoting services that align with their needs.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Executed cash replenishment and withdrawal processing to ensure uninterrupted service
Front Desk Manager
Holiday Inn
Champaign, IL
1983 - 1984
Supervised front desk operations, ensuring high levels of guest satisfaction and service quality.
Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Implemented check-in/check-out procedures, enhancing operational workflow and reducing wait times.
Coordinated training programs for new front desk staff, improving service standards and team performance.
Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.