Bethany Appleton
Athens,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
Madison, AL
01.2024 - Current
- Oversee team members and delegate duties to be accomplished during that shift
- Interact with guests and provide excellent customer service
- Respond to customer complaints
- Assist in managing team member schedules
- Ensure quality control.
Customer Service Representative
Diligent Delivery Systems
Madison, AL
08.2022 - 10.2023
- Perform receptionist duties, acknowledging and assisting clients, visitors, vendors, etc
- Perform data entry functions into computer
- Answer telephone in a timely manner
- Take messages for staff, or route calls to voicemail
- Scan documents into computer, fa requested information
- Close out daily routes for drivers when completed at end of day.
Team Lead
Kelly Services
Athens, AL
08.2020 - 08.2022
- Manage 18 advisors weekly
- Schedule Coaching/Training time weekly MOD meetings one a week with Supervisor
- Strat meetings every other week
- Closing duties on Sunday and Monday
- Weekly Coaching with advisors.
Technical Support Advisor
Kelly Services
Athens, AL
08.2018 - 08.2020
- Installing and configuring new software
- Diagnosing and solving technical issues
- Providing customers with useful advice and feedback
- Running maintenance checks and testing products
- Responding to outbound and incoming calls
- Analyzing fault records to spot trends
- Creating and updating self-help documents.
Customer Loyalty Group
AT&T
Huntsville, AL
04.2018 - 08.2018
- Ensure that customers understand their bills
- Answer customer questions regarding recent product and service purchases
- Take inbound customer retention calls
- Work simultaneously with multiple computer applications and databases
- Ensure that customers are happy with their communications purchases.
Retail Sales Consultant
Absolute Wireless
Madison, AL
01.2018 - 04.2018
- Meet and Exceed sales quota
- Respond to customer complaints
- Assist in managing team member schedules
- Troubleshoot customer concerns related to equipment and service
- Educate customers regarding benefits of the products and answer questions regarding equipment and pricing
- Participated in outbound calling programs, marketing activities, and other lead generations.
Appointment Setter/Customer Service
Bramlett Automotive
Decatur, AL
07.2017 - 01.2018
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential leads
- Ensuring all clients concerns are addressed prior to appointment date
- Contacting clients prior to appointment date to confirm appointment
- Mailing marketing letters to provided leads
- Following up post visit to ensure client satisfaction.
Wireless Sales Consultant
Wireless Advantage Communications
Hazel Green, AL
01.2017 - 07.2017
- Deliver the best product set up and coaching experience possible
- Ensure that ur customers leave our store with best solutions for their needs
- Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions
- Deliver superior customer service and proactively contact existing customers to ensure they are getting the most out of our products and services.
Education
High school diploma -
Clements High School
Skills
- Customer Service Management
- Equipment Troubleshooting
- Team Collaboration and Leadership
- Safety processes and procedures
- Staff education and training
- Technical Support
- Complaint resolution
- Creative Problem-Solving
- Strong verbal and written communication
- Team Leadership
Certification
HIPAA
Assessments
- Customer focus & orientation, Proficient, 02/01/22
- Management & leadership skills: Impact & influence, Proficient, 02/01/22
- Customer service, Proficient, 02/01/22
Timeline
Shift Leader
Panda Express
01.2024 - Current
Customer Service Representative
Diligent Delivery Systems
08.2022 - 10.2023
Team Lead
Kelly Services
08.2020 - 08.2022
Technical Support Advisor
Kelly Services
08.2018 - 08.2020
Customer Loyalty Group
AT&T
04.2018 - 08.2018
Retail Sales Consultant
Absolute Wireless
01.2018 - 04.2018
Appointment Setter/Customer Service
Bramlett Automotive
07.2017 - 01.2018
Wireless Sales Consultant
Wireless Advantage Communications
01.2017 - 07.2017
High school diploma -
Clements High School