Bethany Bivens
Garrison,KY
Overview
11
11
years of professional experience
Work History
Account Manager
ADT Security
Garrison, KY
11.2024 - Current
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Negotiated contracts with clients to maximize revenue potential.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
HSN, Home Shopping Network
Garrison, KY
08.2023 - 11.2024
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Retention Specialist
AT&T Call Center
Grayson, KY
08.2020 - 07.2021
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Implemented new technologies and processes designed to improve the overall customer experience.
- Developed strategies to improve customer experience and increase loyalty.
- Implemented creative solutions to deal with special circumstances.
- Oversaw the implementation of loyalty programs designed to reward and retain high-value customers.
Stacker Operator
Interplast
Vanceburg, KY
05.2019 - 01.2020
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Estimated weights, heights, and centers of balance to make precise placements.
Stocker
Polley's Bypass
Vanceburg, KY
01.2017 - 08.2018
- Maintained accurate inventory levels through regular stock checks.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
Grocery Store Associate
Collins Country Market
Garrison, KY
08.2014 - 06.2016
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Assisted customers with locating items and providing recommendations based on preferences.
- Cleaned shelves and restocked with new inventory when products stock ran low.
Education
Some College (No Degree) - History And Education
Morehead State University
Morehead, KYSkills
- CRM software
- Teamwork and collaboration
- Cold calling skills
- Sales techniques
- Sales solutions
- Customer rapport
- Relationship building
- Project management
- Internet savvy
- Goal oriented
Timeline
Account Manager
ADT Security
11.2024 - Current
Customer Service Representative
HSN, Home Shopping Network
08.2023 - 11.2024
Retention Specialist
AT&T Call Center
08.2020 - 07.2021
Stacker Operator
Interplast
05.2019 - 01.2020
Stocker
Polley's Bypass
01.2017 - 08.2018
Grocery Store Associate
Collins Country Market
08.2014 - 06.2016
Some College (No Degree) - History And Education
Morehead State University