Bethany Blair
Greeneville,TN
Summary
Detail-oriented professional with proven skills in customer service and financial reporting. Adept at training teams and resolving issues efficiently, driving customer satisfaction and operational success.
Overview
2027
2027
years of professional experience
Work History
Teller
First Bank and Trust Co.
Kingsport, Tn
02.2026 - Current
- Processed customer transactions accurately, ensuring smooth service flow.
- Resolved customer account inquiries and service requests, enhancing customer satisfaction.
- Maintained cash drawer integrity through consistent balancing practices.
- Educated customers on bank products and services, promoting informed financial decisions.
Manager
Sodexo/Starbucks
Johnson City , Tn
06.2025 - 01.2026
- Managed daily operations and ensured quality service at Starbucks locations.
- Trained and supervised staff on customer service and operational procedures.
- Developed schedules to optimize team performance during peak hours.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular staff meetings to improve communication and teamwork.
- Monitored staff performance and addressed issues.
- Implemented inventory management systems for efficient stock control.
- Coordinated with suppliers to maintain product availability and standards.
- Enforced health and safety standards in compliance with company policies.
- Resolved customer complaints to enhance satisfaction and loyalty experience.
Assistant Manager
Dunkin Donuts
Greeneville , Tn
08.2024 - 06.2025
- Assisted in managing daily operations of busy coffee shop.
- Trained and supervised team members in customer service standards.
- Managed customer service inquiries and complaints in a timely manner.
- Handled customer complaints and resolved issues promptly.
- Developed schedules to ensure adequate staffing during peak hours.
- Monitored inventory levels and ordered supplies.
- Implemented promotional strategies to increase product awareness.
- Collaborated with management to improve store efficiency and performance.
- Maintained cleanliness and organization of work areas consistently.
Loan Operations Specialist
Andrew Johnson Bank
Greeneville, Tn
05.2020 - 08.2024
- Processed loan applications and verified customer information for accuracy.
- Monitored loan disbursements and ensured compliance with bank policies consistently.
- Responded to client inquiries regarding loan status and account details promptly.
- Collaborated with team members to streamline loan processing workflows efficiently.
- Trained new staff on loan operations procedures and best practices thoroughly.
- Maintained accurate records of all loan transactions for auditing purposes.
- Processed payments, escrow accounts, and other related activities for various loans.
- Performed daily reconciliation of bank accounts and prepared necessary reports accordingly.
- Managed collateral files including title policies, appraisals, surveys, ensuring accuracy at all times.
Bookkeeper
Andrew Johnson Bank
Greeneville , Tn
01.2016 - 05.2020
- Assisted in preparing monthly financial statements and reports.
- Conducted monthly bank reconciliations.
- Maintained accurate financial records and documentation.
- Ensured accuracy in all accounting entries and records.
- Performed month-end closing activities.
- Ensured compliance with financial regulations and policies consistently.
- Coordinated audits by providing necessary financial information.
- Communicated with clients regarding billing inquiries promptly.
Bank Operations Specialist
Capital Bank
Greeneville, Tn
2011 - 2016
- Processed customer transactions accurately and efficiently.
- Assisted in resolving customer inquiries and complaints promptly.
- Maintained accurate records of daily banking activities.
- Monitored compliance with banking regulations and policies.
- Reviewed and updated account information for accuracy.
- Coordinated with team members to ensure smooth operations.
- Provided assistance to customers regarding their banking needs via telephone or email.
- Supported management in implementing process improvements.
Education
High School Diploma -
South Greene High School
Greeneville, TN05-2006
Skills
- Cash handling
- Loan processing
- Regulatory compliance
- Customer service
- Financial services
- Customer account support
- Conflict resolution
- Team leadership
- Time management
- Effective communication
- Problem solving
- Data analysis
- Financial reporting
- Attention to detail
Timeline
Teller
First Bank and Trust Co.
02.2026 - Current
Manager
Sodexo/Starbucks
06.2025 - 01.2026
Assistant Manager
Dunkin Donuts
08.2024 - 06.2025
Loan Operations Specialist
Andrew Johnson Bank
05.2020 - 08.2024
Bookkeeper
Andrew Johnson Bank
01.2016 - 05.2020
Bank Operations Specialist
Capital Bank
2011 - 2016
High School Diploma -
South Greene High School