Bethany Drew
Russell Springs,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fivestars
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times,
- Responded to customer requests for products, services, and company information.
- CSR are responsible for keep sales floor clean and stocked
Driver
H&H Transport
03.2022 - 04.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor with patients
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
Customer Service Representative
Fivestars
09.2020 - 03.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Assembly Line Worker
Dr. Schneiders Automotive
08.2017 - 07.2018
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
Education
High School Diploma -
Russell County High School
Russell Springs, KY05.2017
Skills
- Dependable
- Self-motivated
- Organized
- People-oriented
- Money handling abilities
Timeline
Customer Service Representative
Fivestars
04.2023 - Current
Driver
H&H Transport
03.2022 - 04.2023
Customer Service Representative
Fivestars
09.2020 - 03.2022
Assembly Line Worker
Dr. Schneiders Automotive
08.2017 - 07.2018
High School Diploma -
Russell County High School
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