Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by peers.
Work History
Office Administrator
3 Years 4 Months
Church For the ONE | 04.2023 - Current
Acted as the first point of contact for church members, visitors, and community guests answering a multi-line phone system, routing calls, delivering messages to staff.
Managed Counseling Center schedules, appointments, and communications to ensure seamless service delivery.
Resolved office technology and printing issues, adding print drivers to all the organizations computers, minimizing disruptions and improving operational efficiency.
Administered technical support for over 50 phone lines, ensuring optimal performance and user satisfaction.
Supported church leadership and multiple departments with administrative coordination, documentation, and special projects.
Maintained organized front office operations while handling inquiries, communications, and visitor assistance.
Fostered a welcoming and service-focused environment by proactively identifying needs and providing solutions across ministries and support functions.
Assisted in budget tracking and financial reporting, maintaining accuracy in expense documentation.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Cosmetologist
21 Years 11 Months
Self Employed Services | 03.2001 - 02.2023
Managed client scheduling, appointment coordination, phone communications, and front-desk operations in a fast-paced customer-facing environment.
Maintained accurate client records, service documentation, and payment processing while ensuring confidentiality and attention to detail.
Built and sustained strong client relationships through exceptional customer service, resulting in high retention and repeat business.
Handled multiple priorities simultaneously, including customer inquiries, scheduling changes, administrative tasks, and transaction management.
Supported daily business operations by managing communications, resolving customer concerns, and maintaining an organized and welcoming environment.
Utilized social media and client outreach strategies to promote services, improve engagement, and support business growth.
Payroll Clerk
1 Year 11 Months
Abbott Farms | 08.1999 - 07.2001
Processed timecards and payroll data for team of employees.
Coordinated resolution of payroll discrepancies.
Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Completed payroll accurately and timely to meet employee expectations.
Maintained confidentiality of employee records and payroll information.
Verified timekeeping records and handled any discrepancies with employees.
Updated employee files with new details such as changes in address or salary levels.
Performed data entry tasks and maintained accurate records of employee payroll information.
Processed manual checks for employees in accordance with company policies.
Education
Cosmetologist - Cosmetology
Phillip's Institute of Cosmetology | Syracuse | 03.2001
High School Diploma
Peck Homeschool | Syracuse, NY | 06.2000
Skills
Sales and Marketing
Customer Service
Product Knowledge
Administrative Procedures
Workflow Efficiency
Supply Monitoring
Managing office supply inventory
Schedule management
Certification
Adult and Pediatric First Aid/CPR/AED certified in August 2026.