Bethany M Riddle
Maryville,TN
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Precert / Referrals. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
Work History
Front Desk Receptionist
Knoxville Pediatric Associates (Foothills Office)
Alcoa, TN
12.2017 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Organized and maintained files and records to ensure up-to-date documentation.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined check-in processes, reducing wait times for guests.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped office staff prepare reports and presentations for internal or client-related use.
Front Desk Receptionist
Easterly Family Medicine
Maryville, TN
03.2012 - 05.2013
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Greeted visitors warmly, creating positive first impression of organization.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected [Type] payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Streamlined check-in processes, reducing wait times for guests.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Resolved customer problems and complaints.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped office staff prepare reports and presentations for internal or client-related use.
Referral Coordinator
Foothills Pediatrics
Alcoa, TN
04.1994 - 12.2004
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
- Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Fostered positive relationships with external healthcare facilities and specialists to expand referral options for patients.
- Developed strong relationships with healthcare providers to ensure broad network of specialists for patient referrals.
- Maintained accurate and up-to-date patient records, contributing to improved healthcare outcomes.
- Optimized use of healthcare resources by efficiently managing referral appointments and follow-ups.
- Contributed to patient education by providing relevant information about their referral process and expectations.
- Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
- Enhanced referral coordination system, making it more user-friendly for both staff and patients.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Collaborated with store manager to maintain daily operations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted patients in understanding their referral plans, leading to enhanced patient compliance and satisfaction.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
No Degree -
Pellissippi State Community College
Knoxville, TNHigh School Diploma
Heritage High School
Maryville, TN05-1995
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- File organization
- Filing
- Sensitive information handling
- Customer assistance and interaction
- Appointment confirmation
- Call answering and routing
- Customer and client relations
- Courteous and professional
- Visitor and customer relations
- Greeting and seating clients
- Relationship building
Timeline
Front Desk Receptionist
Knoxville Pediatric Associates (Foothills Office)
12.2017 - 03.2024
Front Desk Receptionist
Easterly Family Medicine
03.2012 - 05.2013
Referral Coordinator
Foothills Pediatrics
04.1994 - 12.2004
No Degree -
Pellissippi State Community College
High School Diploma
Heritage High School