Bethany Smith-Hanna
Bethany,OK
Summary
Experienced Head Waitress with a track record of exceptional customer service and cultivating positive atmospheres. Committed to delivering top-notch service and demonstrating dynamic leadership. Highly motivated and eager to take on new challenges with a strong work ethic, adaptability, and exceptional interpersonal abilities. Devoted to ensuring every customer receives a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Server
Boomarang Diner
Bethany, Oklahoma
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Waitress Supervisor
Cimmaron Steak House
Oklahoma City, OK
04.2018 - 05.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Calculated charges, issued table checks and collected payments from customers.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
High School Diploma -
Putnam City High School
Oklahoma City, OK05.2017
Skills
- Point of Sale (POS) System Operations
- Service Prioritization
- Liquor, Wine and Food Service
- Customer Service
- Food and Beverage Service
- Cash Receipt Balancing
- Verbal and Written Communication
- Cash Handling
- Service Training
- Dining Area Cleaning Supervision
- Work Station Assignments
- Waiting Tables
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
Timeline
Server
Boomarang Diner
10.2023 - Current
Waitress Supervisor
Cimmaron Steak House
04.2018 - 05.2021
High School Diploma -
Putnam City High School