Bethany Trout
York,PA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Store Manager
Yankee Candle
Lancaster, PA
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager
Sally Beauty Supply
York, PA
02.2020 - 10.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Store Manager
Sally Beauty Supply
York, PA
07.2019 - 02.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Beauty Advisor
Sally Beauty Supply
York, PA
01.2019 - 07.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cashier
Markeys Roadside Market
York, PA
04.2014 - 10.2019
- Unloaded plants and nursery items from delivery trucks.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Enhanced plant growth by implementing effective watering and fertilization techniques.
- Provided exceptional customer service when assisting visitors with plant selections or answering questions about care instructions.
- Boosted crop yield through attentive pruning, staking, and tying of plants.
- Trained new greenhouse workers in proper plant care techniques, improving overall team effectiveness.
Education
High School Diploma -
Dallastown Area Senior High School
Dallastown, PA06.2018
Skills
- Culture Development
- Team Leadership
- Employee Motivation
- Merchandising Strategies
- Customer Retention
- Company Standards
- Revenue Growth
- Recruiting and Hiring
Timeline
Store Manager
Yankee Candle
10.2023 - Current
Store Manager
Sally Beauty Supply
02.2020 - 10.2023
Assistant Store Manager
Sally Beauty Supply
07.2019 - 02.2020
Beauty Advisor
Sally Beauty Supply
01.2019 - 07.2019
Cashier
Markeys Roadside Market
04.2014 - 10.2019
High School Diploma -
Dallastown Area Senior High School