Bethany Underwood
Summary
Dynamic Executive Director of Human Resources with a goal of keeping the human in Human Resources through relatable compliance management, and employee development. Innovative HR leader with a proven track record in talent sourcing, policy writing, and workplace investigations.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Executive Director of Human Resources
Chick-Fil-A Restaurant
Glen Allen, Virginia
02.2014 - Current
- Identified a need for a professional human resource role within the organization and created the department leveraging background and ingenuity after beginning as an hourly crew member and working into multiple promotions.
- Implemented an outstanding total rewards to team members through benefit provider shopping, leveraging market research to suggest and promote employer contributions, establishing an IRA for team members, individually assisted team member in benefit enrollment, scholarship applications, and conducted lunch and learns to aid in support.
- Strategically developed and maintained a current recruitment strategy to include fair market wage comparisons, optimize relationships and networking opportunities to leverage talent sourcing for varied demographics including staff ranging from 14 years old to full-time professional adults.
- Supported leadership and team members across multiple operational locations as sole Human Resources department, overseeing recruitment, onboarding, compliance, employee development, and organizational culture initiatives.
- Conducted workplace investigations in collaboration with executive leadership and operational directors to address employee concerns, ensuring a safe and harassment-free environment.
- Ensured a compliant and risk-free workplace through monitoring legislative changes, establishing policies in all areas of Human Resources, and handling all workers' compensation claims, including processing information with insurance and attending hearings.
- Engaged team members during onboarding processes to ensure smooth integration into the workplace. through dynamic onboarding to include, compliance paperwork, orientation, hands-on training, and surveys.
- Facilitated team member workshops and leadership seminars to foster positive team culture and promote the development of high school-aged students as future leaders.
Human Resource Supervisor
Six Flags Great America
Gurnee, Illinois
03.2010 - 12.2013
- Developed and maintained a pipeline for domestic and international recruitment, staffing seasonal and full-time team members in theme park, supporting an average of 1,800 daily workers.
- Coordinated H2B and J1 visa processes and onboarding for international recruits, ensuring compliance with federal regulations while enhancing cultural integration through organized trips.
- Managed suspensions, terminations, and internal investigations for seasonal and international team members, safeguarding team culture during sensitive employee relations processes.
Food Service Supervisor
Six Flags Great America
Gurnee, IL
09.2009 - 03.2010
- Oversaw operations of ten quick service food and beverage locations, managing staff, mentoring leaders, and overseeing inventory and finances.
- Trained staff in food preparation, money handling, and cleaning to enhance restaurant operations.
- Resolved customer inquiries and service-related issues efficiently.
- Transitioned role to oversee all interviews, staffing requisitions, and labor needs for the department. Reduced seasonal labor costs by over 12% through intentional labor optimization and strong communication skills. Monitored employee performance and provided constructive feedback regularly.
Skills
- Recruitment strategy
- Talent sourcing
- Employee development
- Regulatory compliance
- Policy writing
- Workplace investigations
- Employee relations
Certification
- SHRM-SCP
Affiliations
- Hanover Education Foundation Board of Directors
- The Arc of Hanover
- Operation Cow Drop
- Richmond, SHRM Chapter Member
Timeline
Executive Director of Human Resources
Chick-Fil-A Restaurant
02.2014 - Current
Human Resource Supervisor
Six Flags Great America
03.2010 - 12.2013
Food Service Supervisor
Six Flags Great America
09.2009 - 03.2010