Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Bethany Willis

Bethany Willis

Katy

Summary

Dynamic and detail-oriented professional with a strong background in customer service at Texas Traditions. Proven ability to enhance guest engagement through effective multitasking and exceptional communication. Recognized for reducing wait times and maintaining a welcoming environment, while demonstrating patience and empathy in high-pressure situations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Texas Traditions
10.2024 - Current
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Organized, stocked and cleaned establishment's front of house during shifts to maintain welcoming appearance.
  • Aided servers by checking on tables and retrieving items for guests.
  • Answered customer questions about hours, seating, and menu information.
  • Reset and cleaned tables quickly to prepare for new customers.

Babysitter

Freelacer
08.2022 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.

Laborer

Halo Branding
07.2022 - 08.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.

Education

Katy High School
Katy

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Customer service expertise
  • Detail-oriented
  • Greeting guests
  • Exceptional communication
  • Guest engagement
  • Service prioritization
  • Food safety
  • Positive and professional

Certification

  • Texas Alcoholic Beverage Commission Certification
  • Food Handlers Certification
  • Driver’s License

Timeline

Hostess

Texas Traditions
10.2024 - Current

Babysitter

Freelacer
08.2022 - Current

Laborer

Halo Branding
07.2022 - 08.2023

Katy High School

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