Bethina Shirley
Dallas,GA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
22
22
years of professional experience
Work History
Receptionist
Easy Hair
Kennesaw, United States
03.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Substitute Teacher
Paulding County School System
Dallas, GA
02.2014 - 12.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Massage Therapist
Signature Salon & Spa
Acworth, GA
09.2010 - 11.2013
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
- Prepared blends of plant-based oils to aid in massage through direct warming and aromatherapy.
- Performed aroma therapies and specialized relaxation techniques.
- Prepared oils and lotions for massages.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Stimulated energy flow along medians to channel body healing responses.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Massage Therapist
LaBella Day Spa
Dallas, GA
05.2009 - 08.2010
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Stimulated energy flow along medians to channel body healing responses.
- Prepared oils and lotions for massages.
- Performed aroma therapies and specialized relaxation techniques.
Massage Therapist
Zen Massage
Austell, GA
05.2007 - 05.2009
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
Photographer
That's My Baby
Atlanta, GA
08.2003 - 12.2004
- Photographed high-quality images of new born babies for security picture as well as for the newly parents to purchase.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Assistant Manager
Ruby Tuesday
Albany, GA
07.1995 - 03.2001
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assistant Manager
SUBWAY®Restaurants
Dawson, GA
10.1993 - 03.1995
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
Diploma - Cosmetology Education
Toni & Guy Hairdressing Academy
Marietta, GA01.2020
Diploma - Massage Therapist
Atlanta School of Massage
Atlanta, GA04.2007
Certificate - Cosmetology
Albany Technical College
Albany, GA04.1995
High School Diploma -
Ringe Kost Og Real Skole
Odense, Denmark06.1985
Skills
- Computer Proficiency
- Customer Service-Oriented
- Documentation and Reporting
- Attention to Detail
- Visitor and Customer Relations
- Multitasking and Prioritization
- Reliable and Punctual
- Courteous and Professional
- Positive Attitude and Energetic
- Verbal and Written Communication
- Payment Processing
- Intuit QuickBooks
Languages
Danish
Native or Bilingual
Timeline
Receptionist
Easy Hair
03.2020 - 08.2021
Substitute Teacher
Paulding County School System
02.2014 - 12.2019
Massage Therapist
Signature Salon & Spa
09.2010 - 11.2013
Massage Therapist
LaBella Day Spa
05.2009 - 08.2010
Massage Therapist
Zen Massage
05.2007 - 05.2009
Photographer
That's My Baby
08.2003 - 12.2004
Assistant Manager
Ruby Tuesday
07.1995 - 03.2001
Assistant Manager
SUBWAY®Restaurants
10.1993 - 03.1995
Diploma - Cosmetology Education
Toni & Guy Hairdressing Academy
Diploma - Massage Therapist
Atlanta School of Massage
Certificate - Cosmetology
Albany Technical College
High School Diploma -
Ringe Kost Og Real Skole