Betsy Contreras
Houston,TX
Summary
Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Medical Receptionist
Kessler Women's Healthcare
Dallas, Texas
02.2024 - 07.2025
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems accurately.
- Collected patient information and verified insurance details promptly.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
Medical Receptionist
MD Medical Group
Fort Worth, Texas
02.2022 - 07.2023
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems accurately.
- Collected patient information and verified insurance details promptly.
- Answered phone calls and addressed inquiries effectively and courteously.
- Maintained organized patient records ensuring confidentiality and compliance.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
Education
Thomas Jefferson High School
Dallas, TexasSkills
- Electronic health records
- Appointment scheduling
- Patient registration
- Insurance verification
- Referral processing
- Front desk operations
- Medical terminology
- Time management
- Appointment management
- Microsoft office
- Insurance verifications
- HIPAA compliance
- EMR / EHR
- Patient scheduling
- Medical charting
- Typing 40 wpm
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
Kessler Women's Healthcare
02.2024 - 07.2025
Medical Receptionist
MD Medical Group
02.2022 - 07.2023
Thomas Jefferson High School