Betsy Gracie
Powder Springs,GA
Summary
Results-driven leader with extensive experience in retail management, focused on driving sales growth and fostering team development. Skilled in coaching and motivating teams to achieve business objectives through strategic planning and customer relationship management. Eager to leverage expertise as a Store Manager to enhance operational efficiency and support team success.
Overview
21
21
years of professional experience
Work History
Clinic Sales Manager
Ideal Image
Alpharetta, Georgia
07.2024 - Current
- Led sales and medical team to develop effective strategies for client engagement.
- Trained staff on best practices in customer service and product knowledge.
- Fostered relationships with clients to maintain loyalty and satisfaction.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
GENERAL MANAGER
Shane Company
Duluth, GA
06.2022 - 07.2024
- Responsible for all aspects of store management including customer satisfaction, fostering a positive work environment, staff development, and all store operations.
- Drive top line sales and bottom-line profit, maximizing sales growth potential and controllable profits.
- Recruit, hire, develop, and retain highly qualified individuals in all store positions.
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Demonstrated and supported continuous improvement and growth mindset.
- Responsible for the annual sales volume of a 22 million location which included a staff of 6 sales managers, 3 operations managers and 5 jewelers.
STORE MANAGER
White House Black Market
Peachtree City, GA
10.2021 - 06.2022
- Recruit, hire, develop, and retain highly qualified individuals in all store positions.
- Prepared staff work schedules and assigned specific duties.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Demonstrated and supported continuous improvement and growth mindset.
DISTRICT MANAGER
Francesca's, Inc.
Atlanta, GA
12.2015 - 08.2020
- Responsible for overall performance and annual sales results for a 16 million dollar district.
- Achieved Company objectives in sales, client service, staffing, operational controls, visual standards and shrink through leadership, development and motivation for 12 stores in Gulf Coast which included Alabama, Mississippi and Louisiana.
- Successfully rebuilt underperforming District; Achieved positive comp results which exceeded overall company performance.
- Oversaw two new-store openings requiring recruiting, hiring and sales team training; Achieved flawless on-time opening exceeding projected sales forecasts; Successful next-level promotion of 4 Assistant Store Managers to Store Manager and 6 Sales Leaders to Assistant Store Managers.
STORE MANAGER
White House Black Market/Chicos
Atlanta, GA
09.2013 - 11.2015
- Delivered exceptional customer service, resolving issues and exceeding expectations.
- Coordinated staff scheduling, optimizing coverage during peak hours and events.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built relationships with key customers to grow business networks and locate new opportunities.
- Fostered great partnerships with neighboring sister locations through sharing associates, outreach and clienteling.
DISTRICT MANAGER
White House Black Market
Atlanta, GA
06.2010 - 09.2013
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Managed annual sales volume of a 19 million district encompassing stores in Louisiana, Mississippi and Alabama.
STORE MANAGER
White House Black Market
Peachtree City, GA
03.2005 - 06.2010
- Responsible for overall performance and annual results for a 3 million dollar location.
- Responsible for recruiting and hiring to support new store opening in new southside Atlanta market; Exceeded projected $1.5 million sales plan by 68% - delivering $2.2 million in first year on 300/week traffic average with 36% conversion rate.
- 1 comp store results in Atlanta market for 2006 through 2010; Nationally ranked in Top 50 stores each quarter; Moved to Perimeter location and took 900/week traffic average and grew conversion rate from 11% to 24%; developed 'clienteling' system for mall-based traffic; Grew annual sales by 18%.
- Atlanta Top Performing Store 2007, 2008, 2009, 2010.
- High Profile Store Manager Select Team - 2007, 2008, 2009, 2010.
- Nominated, selected and completed corporate leadership development program (LEAD 2010).
Education
Business Administration - Finance
Coastal Carolina Community College
North CarolinaSkills
- Strategic Thinker
- Effective Coaching and Leadership
- Client Relationship Management
- Effective communication
- Problem solving
- Conflict resolution
- Adaptability skills
- KPI analysis
References
References available upon request
Timeline
Clinic Sales Manager
Ideal Image
07.2024 - Current
GENERAL MANAGER
Shane Company
06.2022 - 07.2024
STORE MANAGER
White House Black Market
10.2021 - 06.2022
DISTRICT MANAGER
Francesca's, Inc.
12.2015 - 08.2020
STORE MANAGER
White House Black Market/Chicos
09.2013 - 11.2015
DISTRICT MANAGER
White House Black Market
06.2010 - 09.2013
STORE MANAGER
White House Black Market
03.2005 - 06.2010
Business Administration - Finance
Coastal Carolina Community College