Betsy Henningsen
De Witt,IA
Summary
Adept at enhancing office efficiency and customer satisfaction, my tenure at Mercy One Genesis showcased my exceptional organizational skills and professional demeanor. Mastering multitasking, I streamlined reception operations and improved client relations, significantly reducing wait times. My expertise in data entry and commitment to confidentiality stand out, contributing to a secure, welcoming environment for all visitors.
Overview
30
30
years of professional experience
Work History
Receptionist
Mercy One Genesis
04.2019 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected Type payments, processed transactions and updated relevant records.
Cosmetologist
American Hair
05.1995 - 05.2020
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Pharmacy Technician
Osterhaus Pharmacy
03.2014 - 03.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Pharmacy Tech - Pharmacy Tech
MTI
Moline, IL01.2014
Cosmetology Ia Licensed - Cosmetology
Capri Cosmetology
Cedar Rapids, IA08.1990
Highschool Diploma -
Central DeWitt
De Witt, IA05.1989
Timeline
Receptionist
Mercy One Genesis
04.2019 - 02.2025
Pharmacy Technician
Osterhaus Pharmacy
03.2014 - 03.2019
Cosmetologist
American Hair
05.1995 - 05.2020
Pharmacy Tech - Pharmacy Tech
MTI
Cosmetology Ia Licensed - Cosmetology
Capri Cosmetology
Highschool Diploma -
Central DeWitt
Similar Profiles
Amber LaFerraraAmber LaFerrara
Medical Scribe at Mercy One GenesisMedical Scribe at Mercy One Genesis
Vandyke Junior BoatengVandyke Junior Boateng
Patient Care Technician( Job Shadowing) at Mercy One GenesisPatient Care Technician( Job Shadowing) at Mercy One Genesis
Cynthia Rene WilliamsCynthia Rene Williams
Registered Nurse at Mercy One Genesis SilvisRegistered Nurse at Mercy One Genesis Silvis
Jack DollarJack Dollar
Social Media Content Creator at InstagramSocial Media Content Creator at Instagram
Amy DiedrichAmy Diedrich
Owner - Country Acres Dog Boarding and Grooming at Self-employeedOwner - Country Acres Dog Boarding and Grooming at Self-employeed