Summary
Work History
Education
Skills
Timeline
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Betty Berry

Crystal Springs,MS

Summary

At AT&T, I excelled in roles demanding critical thinking and data entry, significantly enhancing customer loyalty through empathetic conflict resolution. My keen attention to detail and ability to manage high-stress situations led to improved billing accuracy and team collaboration, showcasing my customer service and active listening skills.

Work History

Customer Service Representative

AT&T
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Key Punch Operator

AT&T
  • Demonstrated keen attention to detail throughout all aspects of work responsibilities, resulting in consistent high-quality performance levels.
  • Leveraged strong communication skills to resolve conflicts or misunderstandings within the team, promoting a positive and collaborative work atmosphere.
  • Aided supervisors in tracking progress on projects by consistently providing timely updates on completed tasks or pending assignments.
  • Streamlined data organization through proper filing, labeling, and storage of documents both physically and electronically.

Billing Specialist

AT&T
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Call Center Representative

AT&T
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Crystal Springs Consolidated School
Crystal Springs, MS
05.1962

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

AT&T

Key Punch Operator

AT&T

Billing Specialist

AT&T

Call Center Representative

AT&T

Crystal Springs Consolidated School

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Betty Berry