Betty Edmun
Dallas
Summary
Proven Customer Service Representative at Palm Primary Care, adept in insurance verification and maintaining patient confidentiality, significantly enhancing customer satisfaction and retention. Excelled in a fast-paced environment, demonstrating exceptional data entry proficiency and stress tolerance, with a track record of resolving complaints to foster future transactions. I have over 40 years in the medical field during multiple jobs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Palm Primary Care
06.2024 - Current
- Assisted in checking in patients and checking patients out.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Make new patients appointments for new patients.
- Processed customer service orders promptly to increase customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
- Verification of insurance such as Aetna, Blue Cross Blue Shield, Cigna, Medicare.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Answered over 56 calls per shift to meet fast-paced call center demands.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved complaints to satisfy customers and encourage future transactions.
- Responded proactively and positively to rapid change.
Front Office Lead
Texas Health Physicians Group
09.2009 - 06.2024
- Answered multiple phone calls per day.
- Verified patients insurance thru Epic
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Assessed special reports, summarizing information and identifying trends to guide decision making.
- Checked out patients after office visit and scheduled follow up appointments.
Education
No Degree - Business Management
East Field Community College
Mesquite, TX01.2010
Skills
- Account updating
- Data Entry
- Scheduling
- Appointment Scheduling
- Call center experience
- Patient confidentiality
- Medical terminology knowledge
- Stress Tolerance
- Insurance Verification
- Customer Service
- Check-out and in patients
- Make follow-up appointments
- Insurance vertification
- Policy Adherence
- Data entry proficiency
Certification
- Certified Medical Assistant, Texas Health
- Certification May 2009-Current
Cooking
I love cooking for my family on holidays.
Timeline
Customer Service Representative
Palm Primary Care
06.2024 - Current
Front Office Lead
Texas Health Physicians Group
09.2009 - 06.2024
No Degree - Business Management
East Field Community College
- Certified Medical Assistant, Texas Health
- Certification May 2009-Current
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