Betty Jagan
Stratford
Summary
Ambitious professional with extensive experience in hospital patient care, including hospice and Alzheimer’s care. Proven ability to deliver excellent customer service and support in pre-operative and post-operative settings. Strong communication skills complemented by a background in special education as a paraprofessional. Adaptable and qu
Overview
11
11
years of professional experience
Work History
Transportation Security Officer
Tweed HVN
New Haven
05.2023 - Current
- Screened passengers and baggage for prohibited items using advanced equipment.
- Conducted thorough security pat-downs while ensuring respectful interactions with travelers.
- Monitored passenger flow to guarantee compliance with security protocols during peak hours.
- Collaborated with law enforcement agencies to address security concerns effectively.
- Maintained clear communication with team members to enhance operational efficiency.
- Reported suspicious behavior or incidents immediately to supervisory staff for investigation.
- Performed regular inspections of security equipment to ensure functionality and safety standards.
- Reviewed IDs and paperwork to verify personal information and detect fraudulent documents.
Reader Driver for Blind VR counselor
Division of Blind Services State Agency
Miami
08.2021 - 02.2023
- Coordinated outreach events and community partner activities with VR counselor at Miami Lighthouse.
- Facilitated daily client intake assistance and sourcing of eye reports.
- Maintained accurate documentation by organizing online and paper client files.
- Uploaded attachments to client files, ensuring filing precision.
- Supported front desk operations at DBS as needed.
Instructor
Developmental Education Service of Monroe County
Stroudsburg
09.2019 - 02.2021
- Instructed adults with developmental delays in math, English, and daily living skills.
- Accompanied adults with special needs on community outings to enhance social integration.
- Documented client-specific needs accurately in a database to ensure tailored support.
- Facilitated social activities for individuals with special needs to promote a supportive environment.
Customer Service/ Floor Sales Specialist
Walmart
East Stroudsburg
08.2017 - 10.2019
- Provide excellent service to customers and resolution to customer’s inquiries and concerns
- Attend all morning huddle meetings to track productivity of company
- Upselling of various items based on customers’ needs
- Assist team members with daily tasks
- Assist/encourage team members when targets and deadlines had to be met
Paraprofessional- Special Needs Teachers Assistant
East Stroudsburg Area Schools District
Pennsylvania
11.2015 - 07.2017
- Assist teachers with students, providing daily assistance with all lessons
- Assist with Math and English lessons in small group setting
- One on one tutoring assistance with students who needed extra tutoring adhering to school district curriculum
- Assist with all other daily activities – lunch, playground and gym
Cabin Inspector
John Kennedy Airport
New York
07.2015 - 11.2015
- Inspect aircraft cabins -seats, overhead compartments, and all areas in main and first-class cabins to ensure optimum safety for flight crew members and passengers
- Review all onboard documents to ensure safety of flight crew and passengers
- Document all issues daily
- Report all issues and or discrepancies to supervisor daily
PSE Sales and Distribution Clerk
United States Postal Services
Pompano Beach
02.2015 - 06.2015
- Distribute mail in a timely manner
- Assist coworkers with daily tasks
- Sort and handle mail
Education
Certified in Security And Law Enforcement - Security And Law Enforcement
Federal Law Enforcement Training Center
Glynco Georgia08-2023
GED - Microsoft Office 365
LONG BEACH ADULT LEARNING CENTER
CNA License - HHA License
NEW YORK INSTITUTE OF HEALTH
Skills
- Baggage screening and surveillance
- Security protocol enforcement
- Threat assessment and fraud detection
- Risk management strategies
Timeline
Transportation Security Officer
Tweed HVN
05.2023 - Current
Reader Driver for Blind VR counselor
Division of Blind Services State Agency
08.2021 - 02.2023
Instructor
Developmental Education Service of Monroe County
09.2019 - 02.2021
Customer Service/ Floor Sales Specialist
Walmart
08.2017 - 10.2019
Paraprofessional- Special Needs Teachers Assistant
East Stroudsburg Area Schools District
11.2015 - 07.2017
Cabin Inspector
John Kennedy Airport
07.2015 - 11.2015
PSE Sales and Distribution Clerk
United States Postal Services
02.2015 - 06.2015
Certified in Security And Law Enforcement - Security And Law Enforcement
Federal Law Enforcement Training Center
GED - Microsoft Office 365
LONG BEACH ADULT LEARNING CENTER
CNA License - HHA License
NEW YORK INSTITUTE OF HEALTH