Betty Mailing
Little River,SC
Summary
Adept Patient Services Coordinator with a proven track record at Novant Presbyterian Medical Center, showcasing exceptional skills in healthcare systems knowledge and team leadership. Excelled in enhancing patient satisfaction, maintaining over 1000 patient files with utmost confidentiality, and fostering strong relationships across medical teams. Demonstrated unparalleled organization and patient registration capabilities, contributing significantly to streamlined clinic operations.
Overview
31
31
years of professional experience
Work History
Patient Services Coordinator
Novant Presbyterian Medical Center
Charlotte, NC
09.1993 - 05.2024
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Used Software to maintain electronic patient files, successfully maintaining over Number patient files.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Collected time of service payments and issued receipts.
- Contacted insurance company to verify patient coverage before visit.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
Education
Wayne Community College
Goldsboro, NCCharles Adcock High
NC1975
Skills
- Strong Organization
- Patient Registration
- Appointment Scheduling
- Healthcare Systems Knowledge
- Multitasking and Organization
- Team Collaboration
- Team Leadership
Timeline
Patient Services Coordinator
Novant Presbyterian Medical Center
09.1993 - 05.2024
Wayne Community College
Charles Adcock High