Betty Rosinski
FL
Summary
30 years' success in leadership and management for high-growth organizations Demonstrated excellence and success guiding sizeable integrated teams in strategy implementation to achieve outstanding business outcomes. Initiative-driven and focused on idea generation and innovation with an eye for the big picture. Strong leadership expertise leveraged to keep employees motivated, resolve conflicts, and make decisions to improve sales. Exceptional time management, planning and organization skills that ensure tasks are completed on time and to targets. Highly numeric with budget and financial management prowess in balancing figures and accounting for all expenses. Experienced in hiring new employees, able to judge and determine the right talents to maintain an efficient and motivated team.
Overview
29
29
years of professional experience
Work History
PIC LEAD
BJS Whole Sale Clubs
03.2024 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
Store Manager
Family Dollar
08.2023 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Rose's
04.2023 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
ASSISTANT STORE MANAGER/ INTERIM ASSISTANT MANAGER
Big Lots I Consolidated Stores
10.1995 - 03.2023
- Provided leadership with full P&L accountability for all business activities for the $4.5 million retail store with an inventory of $900,000
- Held concurrent responsibility for the management and implementation of turnaround initiatives to drive profit gains
- Fully responsible for recruitment of Area Merchandisers, Stockers, CRM Specialist, Bookkeepers, and Cashiers
- Manage a team of 30-45 employees and Associates by delegating duties, setting performance targets, conducting job evaluations and appraisals, and recommending to the senior management team
- Managed the Empower payroll system on a daily and weekly basis
- Orchestrate and implement robust customer service programs for completion of merchandising which speeded up the timely processing of register, improved customers service and enhanced efficiency
- Perform comprehensive financial analysis, audits of inventory, sorting merchandise, stocking, and ticketing of merchandise successfully reconciling all cash and inventory transactions
- Run a million-dollar Furniture showroom for two years and consistently ran operational expenses for 10 years in a row
- Offer comprehensive training for new Managers from other departments on a continuous basis, training on how to effectively run the stores and manage customers, for efficient service
- Adopt change and business improvement programs including the implementation of the new rewards and credit card program as a staff motivation initiative.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Education
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Vanguard High School
Ocala, FloridaSkills
- Highlights of Expertise
- Strategic Business Planning
- Cost Reduction and Avoidance
- Cash Flow Optimization
- Recruiting and Staffing Initiatives
- Contract Development / Negotiations
- Budget Administration / Management
- P & L Accountability
- Continuous Improvement
- Store Management
- Team Building and Leadership
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store organization
- Time management
- Store opening and closing
- Team building and leadership
- Customer service management
- Attention to detail
Timeline
PIC LEAD
BJS Whole Sale Clubs
03.2024 - Current
Store Manager
Family Dollar
08.2023 - 03.2024
Store Manager
Rose's
04.2023 - 08.2023
ASSISTANT STORE MANAGER/ INTERIM ASSISTANT MANAGER
Big Lots I Consolidated Stores
10.1995 - 03.2023
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Vanguard High School