Betty Washington

• Managed patient check-in and registration processes to enhance patient experience.
• Scheduled appointments and coordinated patient flow throughout the clinic.
• Handled insurance verification and patient billing inquiries to ensure accurate processing.
• Maintained accurate medical records and ensured compliance with privacy regulations.
• Responded to patient inquiries via phone and in-person with professionalism.
• Contacted patients to confirm scheduled appointments and gather necessary details for streamlined visits.
• Made photocopies of insurance cards for patient records, documented details and verified patient coverage for upcoming procedures or appointments.
• Verified insurance coverage for services rendered and collected co-pays when applicable.

• Managed patient check-in and registration processes efficiently.
• Scheduled appointments and coordinated patient flow throughout the clinic.
• Managed insurance verification and resolved patient billing inquiries promptly to enhance patient satisfaction.
• Verified insurance coverage for services rendered and collected co-pays to facilitate seamless patient transactions.
• Duplicated insurance cards for patient records, documented details and verified patient coverage for upcoming procedures or appointments.
• Maintained accurate medical records and ensured compliance with privacy regulations.
• Responded to patient inquiries via phone and in-person with professionalism.
• Contacted patients to confirm scheduled appointments and gather necessary details, ensuring efficient clinic operations.

• Assisted physicians with patient examinations and procedures in a fast-paced clinic.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered medications and performed basic laboratory tests under medical supervision.
• Managed patient records using electronic health record systems for accuracy and confidentiality.
• Scheduled patient appointments and coordinated follow-up visits for continuity of care.
• Educated patients on treatment plans, medication instructions, and preventive care measures.
• Prepared examination rooms by sterilizing equipment and ensuring supplies were stocked.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

• provided tailored service and support to customers, fostering future business opportunities
• answered customers questions and addressed concerns resulting in 90% reduction in complaint calls.
• evaluated customer account information to identify issues and propose potential solutions
• asked probing questions to identify service needs and input information into electronic systems
• de-escalated problematic customer concerns maintaining calm, friendly demeanor

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• Assisted patrons of all ages in locating reading materials, utilizing library catalogs, and accessing digital databases, improving overall user satisfaction 90%
• Assisted library users with research, locating and evaluating sources in various databases to enhance information retrieval.
• Sorted, filed, and shelved books using classification system, ensuring easy access to materials for patrons.
• Assisted in teaching library users how to use computers, printers, copy machines, and scanning devices
• Coordinated community events to promote reading among school-aged children, fostering engagement and literacy.

• Assisted physicians with patient examinations and procedures in a fast-paced clinic.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered medications and performed basic laboratory tests under medical supervision.
• Managed patient records in electronic health record systems, ensuring accuracy and confidentiality to support quality care.
• Scheduled patient appointments and coordinated follow-up visits, enhancing continuity of care and patient satisfaction.
• Educated patients on treatment plans and medication instructions, empowering them to take an active role in preventive care.
• Prepared examination rooms by sterilizing equipment and ensuring supplies were stocked.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

• Verified patient eligibility and insurance coverage, ensuring accuracy of medical coding (ICD-10 and CPT codes) to support timely claim processing.
• Processed 60 to 80 medical claims daily, ensuring timely handling of submissions.
• Identified errors and flagged incomplete documentation, coordinating with providers and policyholders to resolve issues and facilitate claim approvals.
• Maintained organized records for audit readiness, updated claim statuses in secure databases, and managed correspondence to streamline communication.
• Ensuring all processes follow governmental regulations (such as HIPAA for patient privacy) and specific company guidelines
• Reviewing, evaluating, and processing medical insurance claims submitted by healthcare providers or patients