Bettye Williams
Eligibility Specialist
DeSoto,TX
Summary
Texas Works advisor over twenty years of experience with strong background managing client cases for Texas Health and Human Services. Efficient when gathering information, calculating eligibility levels and notifying individuals of approval or denial of benefits. Professional when handling stressful situations and explaining pertinent details. Demonstrates strong leadership and teamwork skills with proven ability to quickly adapt to new environments. Seeking full time remote position.
Overview
30
30
years of professional experience
Work History
Texas Works Advisor II
Texas Health and Human Services
Desoto, Texas
09.2013 - Current
- Accurately determine eligibility for TANF, Food Stamps, Medicaid for Children Programs.
- Medicaid for Adult and Nursing Home clients.
- Work involves interviewing clients, documenting, information gathered, determined benefits, verifying case data, and explaining program benefits and requirements.
- Reviews eligibility of clients for on-going services.
- Process changes to client status, overpayments and adjust restores benefits.
- Provides general information and assistance to clients regarding programs and application process.
- Communicate with nursing home managers, employers and use other electronic data sources in determining eligibility.
- Attends work on a regular basis.
- Ensure eligibility decisions are made within program timeframes with minimal exceptions.
- Process approximately 15 cases daily
Texas Works Supervisor
Texas Health and Human Services
Desoto, Texas
09.2005 - 05.2013
- Manage and develop staff through conferences, mentoring, and training and yearly performance evaluation.
- Plans, coordinates and monitor workload to ensure effective and efficient program operations are in compliance with regional guidelines.
- Analyzes and effectively distributes the workload to ensure the program goals and expectations are met.
- Read cases, provided policy interpretation and feedback.
- Develop and maintain working relationship with other agency and staff.
- Interprets policies, procedures, rules, regulations to staff, applicants, providers, vendors and the public.
- Held monthly staff meetings for development of staff through training, mentoring and staff feedback.
- Prepared monthly statistically report of unit and individual staff performance.
- Kept management informed of any concerns needing her attention; requested assistance from management as needed.
- Supervised as many as 25 staff members.
- Ability to work under pressure and an unpredictable work schedule.
- Responds to and resolve clients inquiry and complaints.
Texas Works Advisor IV
Texas Health and Human Services
Desoto, Texas
04.1995 - 09.2005
- Performs complex technical, administrative and management work in a Texas Works direct delivery unit.
- Assists the supervisor in unit administration and interpretation of policies for staff and clients.
- Served as the team lead responsible for mentoring and training of staff, which include providing direction, support and feedback.
- Served as the acting supervisor in the unit supervisor absence.
- Completed unit reports and responded to clients' complaints.
- Performs case reading functions to determine validity and accuracy of eligibility determinations by staff.
- Interviewed client and verified financial and other information, and determined eligibility for TANF, Food Stamps and Medicaid programs.
- Conducted staff meetings per supervisor requests.
- Conducted counseling and coaching in the absence of supervisor.
- Assisted with managing over 30 staff members.
Education
Bachelor of Science - Interdisciplinary Studies
Dallas Baptist University
Dallas, TX12.2012
Skills
- Customer Service
- Microsoft Access
- Relationship Building
- Critical Thinking
- Data Collection and Entry
- Client Need Assessments
- Attentive to Detail
- Leadership
Timeline
Texas Works Advisor II
Texas Health and Human Services
09.2013 - Current
Texas Works Supervisor
Texas Health and Human Services
09.2005 - 05.2013
Texas Works Advisor IV
Texas Health and Human Services
04.1995 - 09.2005
Bachelor of Science - Interdisciplinary Studies
Dallas Baptist University
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