BettyMarie G. Rodriguez
San Antonio,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Hairstylist
Great Clips
03.2025 - Current
- Provided exceptional customer service by understanding client needs and preferences.
- Executed a variety of haircut techniques, ensuring client satisfaction with final results.
- Maintained cleanliness and organization of workstations to promote a safe environment.
- Assisted in inventory management, restocking products to ensure availability for clients.
- Engaged in ongoing training to enhance skills and stay updated on industry trends.
- Collaborated with team members to create a welcoming atmosphere for clients.
- Processed payments, entering sales in register for prompt customer service.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Hairstylist
JCPenney Salon
05.2023 - 03.2025
- Implemented time-efficient practices for appointment scheduling, improving workflow efficiency.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Determined appropriate hair treatments based on conditions and textures.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Maintained clean and organized work station, complying with health and safety standards.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Processed payments, entering sales in register for prompt customer service.
- Distributed business cards outside of salon to generate new business.
Hairstylist
Blend Color Studio
08.2022 - 04.2023
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Maintained cleanliness and organization of workstations to promote a safe environment.
Hairstylist's Assistant
Charitto Inc
01.2021 - 10.2022
- Assisted hairstylists in executing client services, ensuring high-quality results and customer satisfaction.
- Maintained cleanliness and organization of workstations, tools, and supplies for optimal efficiency.
- Supported inventory management by tracking product usage and restocking as needed to prevent shortages.
- Enhanced client experience through attentive service and personalized recommendations for hair care products.
- Assisted lead hairstylist with precision cuts, color applications, and maintaining a clean work environment for optimal results.
Customer Service Representative
Startek
10.2018 - 09.2020
- Trained new team members on company policies and customer service best practices.
- Responded to customer requests for products, services, and company information.
- Managed escalated issues, providing timely resolutions to maintain customer satisfaction.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional bilingual support to customers, resolving inquiries and issues efficiently.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Assistant Hairstylist
Visible Changes
12.2018 - 03.2020
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Provided excellent customer service, addressing Hairstylists needs and preferences effectively.
- Facilitated a smooth customer experience by assisting with appointment check-ins, payment processing, and appointment confirmations.
Office Administration
Robert Half Office Team
11.2013 - 11.2018
- Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
- Assisted in office administration and client communication to help manage auditors' workload.
- Facilitated office administration and customer service to general public.
- Completed data input support for various office administration systems.
- Streamlined office administration tasks such as filing documents, managing calendars, and booking travel arrangements for the manager.
- Performed general office administration and management functions.
- Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
Service Representative
Alorica & Connexion Point
10.2016 - 07.2018
- Collaborated with cross-functional teams to identify areas for service improvement and implement solutions.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Educated customers about billing, payment processing and support policies and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Caretaker
Riverview Nursing Home & Rehab
03.2016 - 10.2017
- Supervised daily activities, ensuring safety and well-being of residents.
- Developed personalized care plans to meet individual needs and preferences.
- CNA Training in caregiving best practices and compliance standards.
- Remained alert to problems or health issues of clients and competently responded.
- Filled out Patients Reports
Hostess/Waitress
Jim's Restaurant
08.2014 - 03.2015
- Managed guest seating arrangements to optimize flow minimize wait times, menu info., to-go orders by phone & info as needed.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collaborated with kitchen staff to ensure timely service and customer satisfaction.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Office Administration Assistant
Pentec Pension Mgmt
06.2010 - 04.2013
- Processed incoming communications, handling inquiries and directing them to appropriate departments.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
- Assisted in preparing reports and presentations, contributing to data accuracy and clarity.
- Expedited daily operations by efficiently sorting incoming mail for distribution to the appropriate recipients within the organization.
- Boosted overall office organization with meticulous filing systems that enabled easy retrieval of essential documents when required.
- Evaluated current administrative procedures for potential improvements that led to increased time savings for staff members across departments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed filing system, entered data and completed other clerical tasks.
Office Administration
Career Path
04.1995 - 09.2001
- Optimized office administration tasks to enhance productivity and ensure seamless daily operations.
- Handled office administration and logistics.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Actively participated in training opportunities to continually expand skillset while learning about new technologies or best practices in office administration.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Managed data entry operations, maintaining high standards of accuracy and attention to detail.
- Organized and maintained medical system files to support accurate record-keeping.
- Organized mortgage documents and maintained filing system for easy access. Supported team members in retrieving necessary files efficiently. Assisted in updating records to ensure accuracy and compliance.
Secretary
Paisano Income Tax & Financial Services
08.1991 - 05.1994
- Managed office correspondence, ensuring timely communication and documentation.
- Coordinated schedules and appointments for executives, optimizing time management.
- Maintained filing systems, enhancing retrieval efficiency and organization.
- Assisted in preparing reports and presentations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing,bookkeeping, rent collections, and filing documents
Education
Cosmetology - Cosmetology
Milan Institute of Cosmetology
San Antonio12-2019
High School Diploma -
Ft. Stockton High School
Fort Stockton, TX05-1992
Skills
- Quick learner
- Client consultation
- Appointment & Schedule Management
- Hair styling techniques, Detail Orientated
- Men, Women, Children Haircuts
- Highlights, Lowlights, Balayage Technique
- Updo Styling, Hair Straightening
- Customer education
- Brazilian Blowouts
- Makeup application
- Database entry
- Office management
- File organization
- Customer engagement
- Mail handling
- Bookkeeping & Payroll
- Telephone reception
- Verbal communication
- Document scanning, Copying
- Inventory management
- Planning events
- Calendar & Scheduling management
- Word processing
- Inbound & Outbound phone call handling
- Teamwork and collaboration
- Multitasking and organization
- Microsoft office
- Spreadsheet development, PowerPoint, Visio
Certification
- Vocational Office Education
- Law of Agency & Creative Finance
- Mexican American Texas Business Women
- Milan Institute Cosmetology Program
- State of TEXAS Licensed Cosmetology
Languages
Spanish
Timeline
Hairstylist
Great Clips
03.2025 - Current
Hairstylist
JCPenney Salon
05.2023 - 03.2025
Hairstylist
Blend Color Studio
08.2022 - 04.2023
Hairstylist's Assistant
Charitto Inc
01.2021 - 10.2022
Assistant Hairstylist
Visible Changes
12.2018 - 03.2020
Customer Service Representative
Startek
10.2018 - 09.2020
Service Representative
Alorica & Connexion Point
10.2016 - 07.2018
Caretaker
Riverview Nursing Home & Rehab
03.2016 - 10.2017
Hostess/Waitress
Jim's Restaurant
08.2014 - 03.2015
Office Administration
Robert Half Office Team
11.2013 - 11.2018
Office Administration Assistant
Pentec Pension Mgmt
06.2010 - 04.2013
Office Administration
Career Path
04.1995 - 09.2001
Secretary
Paisano Income Tax & Financial Services
08.1991 - 05.1994
Cosmetology - Cosmetology
Milan Institute of Cosmetology
High School Diploma -
Ft. Stockton High School