Bevanna Cardona
Bardwell
Summary
Dedicated professional with experience managing teams toward success in delivering high-quality services while maintaining a compassionate demeanor. Self-motivated and proactive in learning new information and techniques to maximize knowledge. Talented mentor, administering training and additional resources to improve the skills and confidence of new and existing associates. Demonstrated success in multitasking, managing multiple projects without risking value. Proficient in Microsoft programs, Workday, Bilingual with a fluency in English and Spanish.
Diligent teacher with a solid background in providing educational support to students. Proven ability to enhance student understanding and foster love for learning through engaging activities and personalized attention. Demonstrated skills in communication and patience, ensuring positive and productive learning environment.
Overview
10
10
years of professional experience
Work History
Waitress Trainer
Waffle House Restaurant
03.2023 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
FC Associate
Amazon
04.2020 - 03.2023
- Receive and put away inventory get customer orders ready and pack them up
- Load boxes onto trucks for shipment
- Use scanners to read bar codes on boxes
- View prompts on screens and follow directions for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements
- Operate Power Industrial Trucks (PIT), and work at heights of up to 35 feet
- (Training provided)
- Followed procedures at all times for personal and team safety.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
Service Manager
Chipotle Mexican Grill
03.2017 - 03.2020
- Oversees the various aspects of the facility and supports staff during shift
- Motivates and develops team members to their potential and to maximize production
- Delivers positive feedback and constructive criticism to employees to benefit their work efforts
- Monitors safe count and balances cash drawers at end of each shift
- Focuses on improving customer experience and facilitates customer complaints
- Administers comprehensive training and professional development with effective coaching and learning tools
- Prepares and participates in quarterly food safety audits
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Clerical Assistant/ Tutor
Upward Bound Math and Science Program
08.2015 - 01.2018
- Performed clerical task throughout Academic Year for UBMS office
- Received and routed calls, organized and updated physical and electronic filing system, and maintained and handled sensitive documents confidentially
- During Summer Semester assisted in facilitation of college preparatory program for high school students
- Focused on math and science as well as other skills with students to prepare for graduation
- Ensured students safety and adherence to program guidelines
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- During the school year I helped Improve students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported the development of organizational skills, time management techniques, and study habits among students.
Education
Bachelor of Science - University Studies
UNIVERSITY OF TEXAS AT ARLINGTON
ARLINGTON, TEXAS12.2020
Skills
- Facility Management
- Collaborative Leadership
- Team Building
- Conflict Resolution
- Training & Development
- Client Satisfaction
- Team motivation
Languages
Spanish
Native or Bilingual
Timeline
Waitress Trainer
Waffle House Restaurant
03.2023 - Current
FC Associate
Amazon
04.2020 - 03.2023
Service Manager
Chipotle Mexican Grill
03.2017 - 03.2020
Clerical Assistant/ Tutor
Upward Bound Math and Science Program
08.2015 - 01.2018
Bachelor of Science - University Studies
UNIVERSITY OF TEXAS AT ARLINGTON
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