Beverley Stewart
new york
Summary
Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
9
9
years of professional experience
Work History
Case Manager
Institute For Community Living
New York , NY
10.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Collaborated with medical professionals to coordinate treatment plans for clients.
Resource Coordinator
Northwell Health
Manhasset, NY
04.2019 - 02.2024
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Assisted clients in developing and achieving short-term and long-term goals.
Case Manager
Institute For Community Service
New York, NY
09.2017 - 04.2019
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
Patient Service Representative
Montefiore Hospital
The Bronx, NY
05.2016 - 09.2017
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Education
Bachelor of Science - Human Services
Touro College
New York, NY06-2014
Skills
- Client Advocacy
- Discharge Planning
- Case Needs Assessment
- Problem-Solving
- Care Coordination
- Organization and Multitasking
- Treatment Planning
- Appointment Scheduling
- HIPAA Compliance
Timeline
Case Manager
Institute For Community Living
10.2024 - Current
Resource Coordinator
Northwell Health
04.2019 - 02.2024
Case Manager
Institute For Community Service
09.2017 - 04.2019
Patient Service Representative
Montefiore Hospital
05.2016 - 09.2017
Bachelor of Science - Human Services
Touro College