Beverly Garcia
Antioch,CA
Summary
Accomplished Lead Service Associate at Rite-Aid, adept in customer support and complaint handling, significantly enhancing customer satisfaction and retention. Expert in streamlining processes and mentoring teams for peak performance. Proven track record in quality assurance and inventory control, showcasing a blend of hard and soft skills vital for operational excellence.
Overview
7
7
years of professional experience
Work History
Lead Service Associate
Rite-Aid
2021.01 - Current
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency.
Key Holder Supervisor
Food Maxx
2019.02 - 2020.10
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Lead Clerk
Foodsource
2017.07 - 2018.05
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
- Assisted with budget preparation and expense tracking, helping the department maintain fiscal responsibility.
Education
High School Diploma -
Valley Hi
Sacramento, CA08.1999
Skills
- Customer Support
- Patience and Tolerance
- Complaint Handling
- Quality Assurance
Languages
Tagalog
Full Professional
Timeline
Lead Service Associate
Rite-Aid
2021.01 - Current
Key Holder Supervisor
Food Maxx
2019.02 - 2020.10
Lead Clerk
Foodsource
2017.07 - 2018.05
High School Diploma -
Valley Hi
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