Beverly Glenn
Orlando,FL
Summary
Driven professional with a strong background in customer service and inventory management, notably at Family Dollars. Excelled in enhancing customer satisfaction and loyalty, reducing complaints by implementing effective solutions. Skilled in POS system operations and fostering teamwork, demonstrating exceptional communication and problem-solving abilities. Achieved significant improvements in team performance and customer service excellence.
Overview
5
5
years of professional experience
Work History
Cashier
Sonic
5399 International Dr
01.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Environmental Services Housekeeper
AdventHealth
601 E Rollins St
08.2021 - 01.2022
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Customer Service Manager
Family Dollars
1111 Kennedy Blvd
01.2019 - 12.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Bachelor Of Criminal Justice - Criminal Justice
Strayer University
Washington, DCJones High School
801 Rio Grande Ave 05.2004
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Order Taking
- Cash register systems
- Payment Processing
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Merchandise Restocking
- Cash Drawer Balancing
- POS system operations
- Payment Collection
- POS Systems
- Staff Training
- Refund handling
- Guest inquiries
- ID Verification
- Inventory Management
- Inventory Control
- Order Packaging
- Daily Reporting
- Retail Merchandising
- Drawer balancing
- Returns processing
Timeline
Cashier
Sonic
01.2023 - 06.2024
Environmental Services Housekeeper
AdventHealth
08.2021 - 01.2022
Customer Service Manager
Family Dollars
01.2019 - 12.2020
Bachelor Of Criminal Justice - Criminal Justice
Strayer University
Jones High School